Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Karthikayini Suntharalingam

Watford,Hertfordshire

Summary

Accomplished professional with extensive expertise in inventory management, customer service, and cash handling. Demonstrates proficiency in staff training, stock replenishment, and time management. Skilled in electronic payment system handling, bookkeeping and accounting, and retail sales analytics. Adept at using inventory software and applying product pricing techniques to enhance customer relationship building. Proven ability in stock control and purchase order processing. Committed to leveraging skills for optimising retail operations and driving business success.

Driven and reliable individual with a proven track record in customer service and stock management. Possesses strong interpersonal skills and talent for problem-solving. Committed to enhancing shop operations and delivering exceptional customer experiences.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Shopkeeper

Mozart Dairy
London, City of Westminster
05.2017 - Current
  • Managed inventory and conducted stock checks to ensure availability, leading to better customer service.
  • Provided excellent service and resolved complaints promptly, resulting in improved customer satisfaction.
  • Trained and supervised staff, fostering productive team environment and enhancing overall store performance. Managed inventory for streamlined store operation.
  • Worked extended hours during busy periods to meet customer demand.
  • Stocked shelves neatly, making it easier for customers to find items.
  • Resolved customer complaints promptly for improved customer relations.
  • Trained new employees to improve overall team performance.
  • Ensured customer satisfaction by providing excellent service.
  • Handled cash transactions accurately to minimise discrepancies.
  • Assisted customers, leading to repeat business.
  • Ordered supplies as needed, preventing stock-outs and loss of sales.
  • Negotiated deals with suppliers, reducing costs without compromising quality.
  • Conducted regular stock checks for effective inventory management.
  • Supervised staff effectively, promoting productive work environment.
  • Maintained cleanliness and organisation ofshop floor pleasant shopping experience.
  • Opened and closed store securely, ensuring safety of assets.
  • Set store prices to remain competitive whilst achieving profit goals.
  • Processed cash and card payments accurately using point-of-sale systems.

Education

GCSEs - Commerce,economics, accounting

V. Ramvaikulam
Sri Lankan
03.1998 - 11.2003

Skills

  • Inventory management
  • Customer service
  • Cash handling
  • Staff training
  • Stock replenishment
  • Time management
  • Electronic payment system handling
  • Bookkeeping and accounting
  • Retail sales analytics
  • Inventory software usage
  • Product pricing techniques
  • Customer relationship building
  • Stock control
  • Purchase order processing

Languages

English
Intermediate
Tamil
Native

Certification

Grade 5 Graded Examination in Spoken English (GESE) Entry Level Certificate in ESOL International Speaking and Listening (Entry 3) CEFR Level B1.1

Timeline

Shopkeeper

Mozart Dairy
05.2017 - Current

GCSEs - Commerce,economics, accounting

V. Ramvaikulam
03.1998 - 11.2003
Karthikayini Suntharalingam