KARTHIK LINGAM
Barista & Aspiring Sales Specialist
London
Summary
Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
12.2022 - Current
- Enhanced service quality and sales at Starbucks through a comprehensive understanding of products, resulting in a 10% increase in upsells and cross-sells.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Supported training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
Front of House Leader: Team Member Trainer
Pret A Manger
01.2022 - 12.2022
- Provided exceptional customer service and resolved issues promptly, ensuring high customer satisfaction.
- Demonstrated leadership and organizational skills, earning a promotion to front-of-house leader within six months.
- Trained new team members on company policies and procedures, contributing to a more efficient workforce.
Junior Engineer Trainee
ITC Limited
07.2019 - 09.2019
- Enhanced system reliability by implementing troubleshooting protocols, leading to a 10% decrease in system issues.
- Participated in quality assurance activities, ensuring products met industry standards and client expectations.
- Collaborated on multidisciplinary engineering projects for enhanced team productivity and optimized outcomes.
Education
MBA - International Business
University of Greenwich
London, United Kingdom 04.2001 -
Bachelor of Engineering Technology - Chemical Engineering
Chaitanya Bharathi Institute of Technology
Hyderabad, India 04.2001 -
Skills
Goal-Oriented
Reliable and Responsible
Active Listening
Communication
Customer Assistance
Extracurricular Activities
Served as a Community Volunteer and campus coordinator at street cause, CBIT, Hyderabad. Organized a National Level Technical Symposium named 'sudhee' at CBIT Hyderabad. Actively involved in social activities and coordinator in an NGO for three years.
Languages
Telugu
Native language
Hindi
Proficient
C2
English
Proficient
C2
Tamil
Upper intermediate
B2
Timeline
Barista
Starbucks
12.2022 - Current
Front of House Leader: Team Member Trainer
Pret A Manger
01.2022 - 12.2022
Junior Engineer Trainee
ITC Limited
07.2019 - 09.2019
MBA - International Business
University of Greenwich
04.2001 -
Bachelor of Engineering Technology - Chemical Engineering
Chaitanya Bharathi Institute of Technology
04.2001 -
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