KARTHICK VARADHARAJAN KALAISELVAN
Liverpool
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Restaurant Server (PART TIME)
Shenbagam Bar and Restaurant
2024.09 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Senior Consultant
Price Waterhouse Cooper Ltd
2022.05 - 2024.09
- Understand and document client business needs
- Configure and implement software solutions
- Ensure solutions work through rigorous testing
- Train clients and provide ongoing support
- Worked in end-to-end implementation on multiple projects
Deputy Manager
Mahindra & Mahindra Ltd
2019.03 - 2022.05
- Develop and maintain customer relationships
- Analyze customer data to improve engagement and retention
- Create and implement CRM strategies
- Lead and coordinate CRM team efforts
- Managed a team of 17 employees and supports dealership
- Implemented multiple tools over 1000 dealerships in a short span
Engineer - ERP Consultant
Royal Enfield India ltd
2016.11 - 2019.03
- Develop and maintain customer relationships
- Analyze customer data to improve engagement and retention
- Create and implement CRM strategies
- Lead and coordinate CRM team efforts
Consultant - ERP Consultant
Globtier Infotech Pvt Ltd
2014.10 - 2016.11
- Developed and executed targeted marketing campaigns, resulting in a 25% increase in lead generation
- Implemented SEO strategies that improved website traffic by 30%, enhancing online visibility and positioning the company
- Collaborated with sales teams to create effective sales collateral, presentations, and promotional materials
Education
MSc - business analytics and big data
University of Liverpool
2025-09
Bachelor Of Engineering -
Anna University
01.2014
Skills
- CRM / ERP (Salesforce, ORACLE Platform, JAVA Platform)
- Microsoft dynamics 365 CRM , F&O
- SAP S4 HANA
- Integration (AZURE, API, FTP, Dual Write)
- R Programming Language
- SQL
- WITNESS & VENSIM (SIMULATION TOOL)
- Customer Service Representative handled POS /TILL
Certification
MB-330 (MICROSOFT DYNAMICS 365- SUPPLY CHAIN)
MB-335 (MICROSOFT DYNAMICS 365-SUPPLY CHAIN EXPERT)
PL-600 (POWER PLATFORM)
Timeline
Restaurant Server (PART TIME)
Shenbagam Bar and Restaurant
2024.09 - Current
Senior Consultant
Price Waterhouse Cooper Ltd
2022.05 - 2024.09
Deputy Manager
Mahindra & Mahindra Ltd
2019.03 - 2022.05
Engineer - ERP Consultant
Royal Enfield India ltd
2016.11 - 2019.03
Consultant - ERP Consultant
Globtier Infotech Pvt Ltd
2014.10 - 2016.11
Bachelor Of Engineering -
Anna University
MSc - business analytics and big data
University of Liverpool