Balamurugan Ravichandran
London,united kingdom
Summary
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Sales executive
Kfc
London, United Kingdom
07.2023 - Current
- Prepared invoices for the customers with a large orders or special sales types.
- Helped customers to obtain specialised help for the refunds and exchanges.
- Fostered positive relationships with a customers to enhance the loyalty and retention.
- Carried out active selling from a initial customer greeting.
Technical support engineer
Water Weaver
chennai, India
11.2019 - 08.2022
- Offered technical advice to the programmers and developers to help optimise designs.
- Established and troubleshot network and data communications systems.
- Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
- Investigated and diagnosed the customer's technical and product queries.
- Answered the user questions about a hardware and software operation to help resolve problems.
Education
Master of Science - Management with professional practice
Coventry University
London 01.2023 -
Bachelor of Science - Information Techonology
Hindusthan college of arts
India 07.2016 - 04.2019
Skills
- Service promotions
- Lead development
- Brand-building strategies
- Salesforce
- Programme development
- Team building
- Communication skills
Languages
Tamil
NATIVE LANGUAGE
English
Advanced
C1
Timeline
Sales executive
Kfc
07.2023 - Current
Master of Science - Management with professional practice
Coventry University
01.2023 -
Technical support engineer
Water Weaver
11.2019 - 08.2022
Bachelor of Science - Information Techonology
Hindusthan college of arts
07.2016 - 04.2019
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