Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

KARTHICK MALAIVASAN

Summary

Versatile and results-focused professional with experience across hospitality, food production, and multi-site operations. Skilled in supply chain coordination, inventory control, and quality assurance, with working knowledge of HACCP standards. Comfortable using tools like Google Apps Script to automate reporting and streamline processes. Holds an MBA in Strategic Project Management and is highly adaptable to new roles, environments, and challenges within the UK hospitality sector.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Operations Manager

Maki & Ramen
Edinburgh
01.2024 - Current
  • Oversee operations for 13+ restaurants across Scotland and Northern England.
  • Manage supply chain processes to ensure consistent delivery and quality across sites.
  • Coordinate maintenance and equipment services across all restaurant locations.
  • Lead and support over 40 team members in achieving service and operational goals.
  • Improved operational efficiency through system and process enhancements.
  • Strengthened brand loyalty by introducing customer engagement initiatives.
  • Implemented inventory management improvements to control waste and cost.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.·
  • Developed automation for weekly and monthly reporting, stock level control, and order monitoring for the central kitchen using Google Apps Script.

Operations coordinator

Maki & Ramen
Edinburgh
05.2023 - 12.2023
  • Supervised daily production and logistics for a central food factory.
  • Maintained stock and cost efficiency through inventory control.
  • Coordinated schedules and production goals across departments.
  • Ensured compliance with food safety and hygiene standards.
  • Streamlined processes to improve and optimise factory operations.

Production assistant

Maki & Ramen
Edinburgh
05.2022 - 05.2023
  • Worked in a central production facility supplying sauces, broths, and ramen to multiple restaurant sites.
  • Cooked broth and prepared ramen in accordance with brand standards and hygiene protocols.
  • Supported daily food preparation and factory workflow to ensure efficient output.
  • Maintained safety and quality standards across all production areas.
  • Assisted with ingredient preparation, portioning, and coordinating production processes.

General Manager

Lakshmi Hotel
India
06.2018 - 10.2021
  • Managed overall hotel operations, including food and beverage, rooms division, and guest services.
  • Developed staff training programmes to enhance service standards.
  • Implemented marketing strategies to drive guest bookings and brand awareness.
  • Handled vendor negotiations and cost control initiatives.
  • Streamlined communication processes for improved team collaboration.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.

Customer Service Associate

Sutherland Global Services
India
01.2017 - 12.2017
  • Delivered technical support and assistance to AT&T customers via Outbound calls or Chat and remote troubleshooting.
  • Diagnosed connectivity, network, and device-related issues, ensuring timely and effective resolution.
  • Maintained high customer satisfaction while adhering to service level agreements and support protocols.
  • Consistently achieved key performance indicators (KPIs) including call handling time, first-call resolution, and customer satisfaction scores.
  • Documented support cases accurately and escalated unresolved issues in line with AT&T service policies.

Education

Master of Business Administration - Strategic Project Risk Management

Edinburgh Napier University
Edinburgh
01.2022 - 09.2023

Bachelor of Science - Hotel Management

SRM University
India, Chennai
06.2013 - 05.2016

Skills

    Multi-Site Operations Management
    Supply Chain & Inventory Control
    Food Safety & Compliance (HACCP)
    Strategic Planning & Execution
    Cost Control & Waste Reduction
    Team Leadership & Staff Development
    Quality Assurance & Auditing
    Customer Service Excellence
    Maintenance Coordination
    Project & Budget Management
    Inventory & Workflow Automation (Google Sheets, Google Apps Script)

Certification

Level 2 Food Safety & Hygiene – UK Certified
Food Allergy & Intolerance Training – FSA
Fire Warden Certification

Timeline

Operations Manager

Maki & Ramen
01.2024 - Current

Operations coordinator

Maki & Ramen
05.2023 - 12.2023

Production assistant

Maki & Ramen
05.2022 - 05.2023

Master of Business Administration - Strategic Project Risk Management

Edinburgh Napier University
01.2022 - 09.2023

General Manager

Lakshmi Hotel
06.2018 - 10.2021

Customer Service Associate

Sutherland Global Services
01.2017 - 12.2017

Bachelor of Science - Hotel Management

SRM University
06.2013 - 05.2016

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KARTHICK MALAIVASAN