Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
StoreManager

Karren Murphy

West Midlands

Summary

Dedicated professional with extensive expertise in food safety standards compliance, health and safety proficient, and barista training. Demonstrates exceptional skills in instruction adherence, personal hygiene awareness, and maintaining a professional appearance. Proven ability to handle cash efficiently, prepare food safely, and multitask effectively within team environments. Committed to upholding the highest standards of food hygiene knowledge and health and safety compliance while contributing to team success.

Overview

34
34
years of professional experience
1
1
year of post-secondary education

Work history

Catering assistant

Electiva Birmingham
Bromsgrove, Worcestershire
04.2025 - 06.2025
  • Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
  • Ensured freshness of ingredients by properly storing them according to food hygiene standards.
  • Enhanced customer experience by promptly addressing queries and complaints.
  • Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
  • Assisted in training new staff members, fostering a supportive work environment.
  • Implemented hygiene protocols throughout daily duties ensuring safe food handling.
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Prepared high-quality meals for customer satisfaction.
  • Executed food preparation tasks efficiently to meet dining deadlines.
  • Handled cash transactions with customers, maintaining integrity and accuracy at all times.
  • Collaborated with other team members for smooth catering operations during events.
  • Assisted in the preparation of buffet services, enhancing event experiences for clients.
  • Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
  • Cleaned preparation areas thoroughly to avoid cross-contamination.
  • Operated cash register to quickly process sales, maintaining excellent customer service levels.
  • Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
  • Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
  • Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
  • Loaded and unloaded silverware and dishes into and from dishwasher.
  • Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Collected, washed and sanitised dishes and cooking utensils.

social services home care

Worcestershire County Council
Worcester, Worcestershire
03.2002 - 09.2010
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Manager

Premier Stores
Bromsgrove, Worcestershire
02.1997 - 01.2001
  • Maintained inventory control, reduced stock shortages.
  • Identified growth opportunities through comprehensive market research.
  • Liaised with suppliers to ensure timely deliveries.
  • Optimised resource allocation for increased profits.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Boosted department efficiency by streamlining operational processes.
  • Facilitated staff training, resulting in better customer service.
  • Cultivated strong relationships with clients to secure repeat business.
  • Delivered high-quality products to increase customer satisfaction.
  • Enforced safety regulations to reduce workplace accidents.
  • Delegated tasks efficiently to maximise productivity.
  • Supervised project timelines for timely completion.
  • Fostered a positive work environment with regular team-building activities.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Designed and implemented training to further develop staff based on business goals.

Waitress

forest inn pub
Lickey End, Worcestershire
03.1991 - 06.1998
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Maintained clean and organised dining area for customer comfort.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Provided top-notch service to customers, improved overall dining experience.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Utilised professional communication skills to resolve customer complaints.
  • Managed table settings for enhanced dining experience.
  • Accommodated special event needs, provided customised services for parties.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Assisted with inventory management, streamlined restaurant operations.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Greeted and escorted guests to tables.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Informed kitchen staff regarding special order requirements.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Accurately took orders, making menu recommendations as appropriate.
  • Polished glasses and cutlery to pristine standards.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Increased order value by upselling sides, drinks and desserts.
  • Memorised complete menu and offered guests knowledgeable suggestions.

Education

NVQ Level 2 - Heath And Social Care

social services
Worcester, Worcestershire
01.2004 - 02.2005

NVQ Level 3 - Food and Hygiene

Burcot Hall Hospital Electiva
Bromsgrove, Worcestershire
05.2025 - 05.2025

Skills

  • Instruction adherence
  • Personal hygiene awareness
  • Maintaining professional appearance
  • Food safety standards compliance
  • Team player
  • Cash handling
  • Food preparation
  • Food safety
  • Barista training
  • Food hygiene knowledge
  • Health and safety proficient
  • Health and Safety Compliance
  • Multitasking

Affiliations

  • I Love Reading Socialising Friends And Family

Timeline

NVQ Level 3 - Food and Hygiene

Burcot Hall Hospital Electiva
05.2025 - 05.2025

Catering assistant

Electiva Birmingham
04.2025 - 06.2025

NVQ Level 2 - Heath And Social Care

social services
01.2004 - 02.2005

social services home care

Worcestershire County Council
03.2002 - 09.2010

Manager

Premier Stores
02.1997 - 01.2001

Waitress

forest inn pub
03.1991 - 06.1998

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Karren Murphy