KAROLÍNA NEDBALOVÁ
Edinburgh,United Kingdom
Summary
People-focused professional with over eight years at Amazon in customer service and recruitment. Brings strong skills in stakeholder partnership, data-driven decision making and prioritization to achieve results under tight deadlines. Fluent Spanish speaker passionate about developing others. Eager to transition into a people manager role, leading with empathy and inspiring others to excel.
Overview
8
8
years of professional experience
Work history
TA Business Partner
Amazon
Edinburgh
2024.09 - Current
- Collaborating with business stakeholders across Amazon fulfilment centres in France as primary TA liaison for operational decisions
- Delivering recruitment updates and insights to senior leadership
- Conducting deep-dive analysis of recruitment metrics and market trends
- Designing and presenting monthly and quarterly business reviews, highlighting recruitment performance and strategic recommendations
- Partnering with diverse stakeholder teams across TA and broader business functions
Recruiter
Amazon
Edinburgh
2021.09 - 2024.08
- Managing full cycle recruitment processes from pipeline generation to offer
- Building strong relationships with hiring managers and candidates
- Utilizing various platforms to identify and attract top talent
- Participating in projects aiming to improve recruitment processes and enhance efficiency
Recruitment Coordinator
Amazon
Edinburgh
2019.05 - 2021.09
- Scheduling and coordinating high volume of candidate interviews, pre-briefs and debriefs meetings while maintaining positive candidate experience.
- Pre-planning and creating quarterly hiring events based on projected volume of candidates.
- Effectively communicating and building relationships with recruiters and business stakeholders.
- Participating in different projects - 2&5 Champions, Buddy program for new joiners, APSS SME (increasing APSS usage across different teams in EMEA)
Customer Service Associate - HMD/Consult Specialist
Amazon
Edinburgh
2018.10 - 2019.05
- Combined role of handling escalated customer contacts and DART lead chats (support for associates).
- Providing resolution for customers unhappy with previous response and handling Head Office escalations with absolute emphasis on instant problem solving and customer satisfaction.
- Taking ownership of complex issues and reaching out to stakeholders and ensuring a final resolution is provided.
Customer Service Associate - Subject matter expert
Amazon
Edinburgh
2018.08 - 2018.09
- Coached new Agents to help them learn more quickly and minimize operational impact.
- Deep diving their contacts to improve their performance and understanding.
- Working with trainers to monitor the agent's growth and development and share ideas of possible improvements.
Customer Service Associate - Amazon Business
Amazon
Edinburgh
2017.09 - 2018.07
- Assisting Amazon Business corporate customers on the phone, chat and e-mail.
- Bringing and implementing new ideas for improvement to help creating more effective processes for Business customers.
- Communicating new features to customers and passing on their feedback as part of the Amazon Business launch in the UK.
Education
Bachelor of Business Administration - Economics and Management
Czech University of Life Sciences
PragueBachelor of Business Administration -
Universidad de Sevilla
SpainA-Levels -
Gymnázium Josefa Škvoreckého
Czech Republicundefined
Mooresville High School
USASkills
- Microsoft Outlook, Word and Power Point
- Amazon recruitment systems proficiency
- Peer coaching and mentorship
- Team engagement
- Innovation mindset
- Productivity and time management
Languages
Czech
Native
English
Fluent
Spanish
Fluent
Timeline
TA Business Partner
Amazon
2024.09 - Current
Recruiter
Amazon
2021.09 - 2024.08
Recruitment Coordinator
Amazon
2019.05 - 2021.09
Customer Service Associate - HMD/Consult Specialist
Amazon
2018.10 - 2019.05
Customer Service Associate - Subject matter expert
Amazon
2018.08 - 2018.09
Customer Service Associate - Amazon Business
Amazon
2017.09 - 2018.07
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Mooresville High School
Bachelor of Business Administration - Economics and Management
Czech University of Life Sciences
Bachelor of Business Administration -
Universidad de Sevilla
A-Levels -
Gymnázium Josefa Škvoreckého