Karolis Zaveckas
London
Summary
Dedicated and hardworking professional with extensive experience in hospitality and customer service. Highly motivated and able to work independently or as part of a team. Strong organisational skills with a commitment to maintaining high standards of cleanliness, security, and guest satisfaction. Proactive and adaptable, always seeking opportunities to improve skills through training and hands-on experience. Experienced in supervising staff and managing day-to-day operations.
Overview
11
11
years of professional experience
Work history
Reception manager
The Cumberland
London, England
2026.01 - Current
- Trained new reception staff members, ensuring high standards of customer service.
- Proactively addressed potential issues before escalated, ensuring guest satisfaction.
- Liaised with housekeeping and maintenance departments to maintain hotel standards.
- Provided excellent customer service for repeat business from guests.
- Maintained clean and organized front desk area, creating welcoming environment.
- Handled emergencies adeptly whilst maintaining calm composure.
- Improved client satisfaction by resolving complaints promptly and efficiently.
- Kept inventory of office supplies, reducing instances of shortages or excesses.
- Used customer satisfaction survey findings to address improvement areas.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
Supervisor
The Cumberland Hotel
2021.11 - 2026.06
- Organised team resources, resulted in improved project timelines.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Ensured smooth operations with regular maintenance checks.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Trained new hires and set up mentoring relationships to drive team performance.
Front of House Reception
Thistle Hyde Park/Kensington Gardens
2019.09 - 2022.01
- Manage guest check-ins and check-outs, ensuring smooth operations during both morning and late shifts
- Handle guest inquiries, resolve issues, and provide tailored services to ensure high customer satisfaction
- Assist with administrative tasks, including email correspondence, managing reservations, and maintaining accurate records
- Collaborate with other departments to ensure seamless guest experience
- Perform nightly shift handover and maintain a secure environment for guests
Receptionist
Kensington House Hotel
2018.01 - 2019.01
- Greet guests and handle check-in/check-out procedures
- Manage reservations and ensure accuracy of guest records
- Coordinate room allocations and assist with billing processes
- Provide guests with information and assistance to ensure a positive stay
- Perform administrative duties including processing payments, balancing cash registers, and preparing reports
Night Receptionist
Kensington House Hotel
2015.01 - 2018.01
- Greet guests and handle check-in/check-out procedures
- Manage reservations and ensure accuracy of guest records
- Coordinate room allocations and assist with billing processes
- Provide guests with information and assistance to ensure a positive stay
- Perform administrative duties including processing payments, balancing cash registers, and preparing reports
Education
Level 1/2 - Painting and Decorating
Barnet and Southgate College
Whitefield Secondary School
LondonSkills
- Excellent communication and interpersonal skills
- Team leadership and staff supervision
- Time management and multitasking abilities
- Strong attention to detail and problem-solving
- Proficient in hotel management systems and administrative tasks
- Basic IT skills (Microsoft Office, email correspondence)
Languages
Fluent in English and Lithuanian
Interests and Hobbies
Music: Playing guitar and exploring new genres, Video Games: Enjoying immersive and strategic games, Movies: Watching films of all genres and TV Series
Timeline
Reception manager
The Cumberland
2026.01 - Current
Supervisor
The Cumberland Hotel
2021.11 - 2026.06
Front of House Reception
Thistle Hyde Park/Kensington Gardens
2019.09 - 2022.01
Receptionist
Kensington House Hotel
2018.01 - 2019.01
Night Receptionist
Kensington House Hotel
2015.01 - 2018.01
Level 1/2 - Painting and Decorating
Barnet and Southgate College
Whitefield Secondary School