Karolina Truskauskaite
Bath,United Kingdom
Summary
I am a focused and hard working individual looking to expand my current skill set in a different industry. I have a "can do" attitude and enjoy working in a professional environment. I am eager to learn new information and achieve new goals in my career.
Overview
12
12
years of professional experience
Work History
Manager
Field, Fire & Feast Ltd
Bath
01.2017 - Current
- Oversaw planning and control of daily operations to ensure seamless workflow and efficiency.
- Facilitated accurate bookkeeping and invoice processing to ensure financial clarity and compliance.
- Coordinate staff rotas efficiently, ensuring workload balance aligned with business needs.
- Oversaw hiring and training of new staff members to cultivate a skilled and effective workforce.
- Monitored staff performance to enhance skills and drive professional growth.
- Negotiate with suppliers to secure optimal stock levels and maintain competitive pricing.
- Developed innovative menus showcasing seasonal ingredients and diverse culinary themes.
- Monitored and registered customer feedback to enhance service quality and responsiveness.
- Ensure high standards of customer experience by proactively addressing customer needs and concerns.
- Oversaw equipment maintenance and organisation to ensure optimal operational efficiency.
- Managed emergency situations with composure and efficiency to ensure optimal outcomes.
Call Centre Agent
Transcom International
09.2014 - 03.2015
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
Education
Bachelor of Science - Public Administration
Vytautas Magnus University
Kaunas01-2015
Skills
- Operational planning
- Financial compliance
- Staff management
- Supplier negotiation
- Employee training
- Customer experience
- Workflow optimisation
- Outstanding customer service
- General office administration
- Crisis handling
- Leadership skills
- Equipment maintenance
- Customer relationship building
Timeline
Manager
Field, Fire & Feast Ltd
01.2017 - Current
Call Centre Agent
Transcom International
09.2014 - 03.2015
Bachelor of Science - Public Administration
Vytautas Magnus University