Karolina Stanikowska
Tilehurst,Reading,West Berkshire
Summary
Organised professional with a strong foundation in quality assurance and problem-solving. Proficient in Microsoft Office and database management, ensuring efficient data handling. Exceptional verbal and written communication skills, with experience in managing confidential information. Reliable and quick learner, excelling in high-pressure environments.
Overview
8
8
years of professional experience
Work history
Resource Coordinator
Thames Water
Reading, Berkshire
2021.09 - 2026.02
- Scheduling, dispatching and completing maintenance investigations and repair work for engineers
- Managing appointments - ensuring work is appropriately prioritised, passed to and completed by the field teams
- Communicating with our third party contractors to arrange appointments
- Responsible for identifying and allocating reactive work to the appropriate technician for completion
- Utilised Microsoft Office applications daily, including Word, Excel, and Outlook.
- Handled over 175 jobs weekly while managing up to 40 calls daily.
- Using SAP/Click skills daily
- Acting as a team player supporting my peers work within the Assistant Planner team
- Sending appointments by Microsoft Outlook
- Processing purchase orders through SAP
- Ensuring any emergency work is appropriately actioned within time
- Delivering highest levels of customer service, enhancing customer experience in line with the customer experience statement
- Liaising with contractors to ensure improvements are made to the way we arrange and plan work
- Managing ad-hoc administration within the team
- Co-ordinating field managers to ensure that they provide details of technicians to get appointments delivered
- Managing key health and safety activities including flagging any skills risks
- Working under pressure with high pressure workload
Homecare Pharmacy Assistant
Royal Berkshire Hospital
Reading, Berkshire
2018.06 - 2021.09
- Handled patient queries with accuracy and discretion to uphold confidentiality.
- Processed approximately 15,000 invoices a year valued at £11 million using JAC.
- Ensured accurate naming, uploading, and filing of documentation on management system.
- Assisted manager with audits and report generation to support operational efficiency.
- Received incoming supplies and organised stock in designated locations.
- Mentored new staff on processes and guidelines to enhance team performance.
- Maintained cleanliness and organisation of pharmacy counter and surrounding areas.
- Maintaining patient confidentiality by confirming patient details before dispensing medication.
- Using EPR/Oracle skills daily
- Answering telephones and provided information about order status, shop hours and pharmacy procedures.
- Implemented new documentation process and reduced wasted resources.
- Selecting, labelling and dispensing prescriptions accurately, in line with standard operating procedures.
- Providing administrative support including, filing, scanning and faxing.
- Providing support to clinical teams helping them with prescription requests
- Demonstrating proficiency in numeracy, attention to detail and accuracy using Pharmacy computer systems in pharmacy to facilitate payed invoices on time.
- Demonstrating exceptional organisational and multitasking abilities in processing large volumes of high cost drug invoices.
- Maintaining relevant qualifications for optimised training and development
- Keeping all training up date such as Manual Handling, Safeguarding Adults and Children, GDPR, Infection prevention and control, Health and Safety etc.
- Providing the highest standard of customer care and patient safety in a busy, high pressure environment
- Complying with policies, protocols, GDPR with regular data protection training
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
Education
A-Levels -
Highdown School and Sixth Form Centre
ReadingNVQ Level 2 - Art and Design
Highdown School And Sixth Form Centre
ReadingGCSE -
Highdown School And Sixth Form Centre
ReadingSkills
- Attention to detail
- Quality assurance
- Problem solving
- Microsoft Office proficiency
- Time management
- Database management
- Verbal and written communication
- Creativity
- Active listening
- Reliability and adaptability
- Teamwork
- Quick learning and skill acquisition
- Organised under pressure
Timeline
Resource Coordinator
Thames Water
2021.09 - 2026.02
Homecare Pharmacy Assistant
Royal Berkshire Hospital
2018.06 - 2021.09
NVQ Level 2 - Art and Design
Highdown School And Sixth Form Centre
GCSE -
Highdown School And Sixth Form Centre
A-Levels -
Highdown School and Sixth Form Centre