Karolina Smigielok (Assoc CIPD)
Liverpool,Merseyside
Summary
Hard-working graduate searching for HR assistant position to enhance interpersonal skills. Motivated to help employees with career path and choices. Dedicated team player and ready to immerse in challenging tasks. .
Overview
5
5
years of professional experience
1
1
Certification
Work history
HR assistant
Panam Restaurant and Bar
Liverpool
2023.01 - Current
- Published current vacancies with clear job and applicant criteria.
- Created and distributed new starter packs for timely hiring completion.
- Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
- Assisted in creating employment contracts, variation agreements and other written documents.
- Communicated courteously, confidently and clearly at all levels across organisation.
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Processed month-end payroll for prompt staff payments.
- Maintained and updated employee files and records.
Server
Panam Restaurant and Bar
Liverpool
2022.06 - Current
- Seated guests according to booking requirements and located tables for walk-ins.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Sales Assistant
P&D Bakery
Liverpool
2020.09 - 2022.06
- Totalled bills using maths skills and maintained accurate till count.
- Organised displays to promote inventory and encourage customer purchases.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Managed customer lines for minimum wait times and high satisfaction.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Mentored training staff to improve teaching, learning and assessment quality.
Barista and Server
Caffetteria D'Antonio
Liverpool
2018.10 - 2020.08
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Completed repetitive food preparation tasks in line with restaurant standards.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Followed health and safety standards to protect customers from illness and cross-contamination.
Dining Hall Service
Camp Ramah Darom
Clayton, GA
2019.06 - 2019.08
- Experience was a part of Camp America programme.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Assisted with setting up dining hall for 600+ people.
- Ensured that the dining hall runs smoothly during meal periods.
- Demonstrated safe food handling standards at all times.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Delivered exceptional, friendly and fast service.
Education
Master of Science - Human Resources Management
University of Liverpool
Liverpool, United Kingdom 09/2022 - 06/2023
Bachelor of Arts - English Literature and Criminology
University of Liverpool
Liverpool, United Kingdom 09/2018 - 06/2021
Skills
- Multilingual
- Management skills
- Communication skills
- Problem-solving
- Microsoft Office
- Payroll input
- Pre-employment screening
- Time management
- Highly responsible and reliable
- Efficient under pressure
- Induction and onboarding
Certification
- CIPD (Level 7) Advanced Diploma in Strategic Learning and Development
- HR & People Data and Analytics Fundamentals
Languages
Polish
Native
English
Fluent
References
References available upon request.
Timeline
HR assistant
Panam Restaurant and Bar
2023.01 - Current
Server
Panam Restaurant and Bar
2022.06 - Current
Sales Assistant
P&D Bakery
2020.09 - 2022.06
Dining Hall Service
Camp Ramah Darom
2019.06 - 2019.08
Barista and Server
Caffetteria D'Antonio
2018.10 - 2020.08
Master of Science - Human Resources Management
University of Liverpool
09/2022 - 06/2023
Bachelor of Arts - English Literature and Criminology
University of Liverpool
09/2018 - 06/2021