Karolina Potega
Summary
Compassionate and dedicated Healthcare Assistant with experience in both NHS and private healthcare settings. Proven ability to deliver high-quality patient care, support clinical teams, and contribute to safe and effective service delivery. Confident in leading shifts, supervising and supporting staff, and escalating concerns appropriately. Seeking a Healthcare Assistant Team Lead position to further develop leadership skills within a dynamic healthcare environment.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Healthcare Assistant & Health Coach
Doccla
2025.02 - Current
- Support patients through remote monitoring.
- Monitor patient vital signs and escalating concerns appropriately to clinicians.
- Conduct regular patient check-ins and wellbeing reviews via telephone.
- Complete health assessments and provide personalised health coaching to support positive lifestyle changes.
- Signpost patients to appropriate services and resources relating to smoking cessation, vaccinations, weight management, nutrition and physical activity.
- Work across multiple NHS systems, including SystemOne and remote monitoring platforms, ensuring accurate documentation and record keeping.
- Deliver training, guidance and ongoing support to new starters and colleagues.
- Contribute to service improvement and support the implementation of new projects across the organisation.
- Work closely with the clinical team to ensure patients receive safe, effective, and person-centred care.
- Support the ongoing development of the Healthcare Assistant role by contributing ideas, sharing best practice and helping to shape new ways of working within the service.
Healthcare Assistant
HCA Healthcare
2023.01 - 2025.02
- Independently managed clinic schedules and appointment diaries across multiple locations.
- Performed spirometry, audiometry, vision screening, ECGs, blood pressure monitoring and body composition assessments.
- Carried out phlebotomy, urinalysis, drug and alcohol screening and vaccination administration.
- Compiled accurate medical reports and maintained confidential patient records.
- Conducted clinical audits and stock management activities.
- Delivered a professional, patient-centred service while working autonomously within busy clinics.
Healthcare Assistant & Pulse Trainer
NHS Blood and Transplant (NHSBT)
2020.10 - 2023.01
- Delivered high-quality care and support to blood and plasma donors throughout the donation process.
- Conducted health screening assessments, haemoglobin testing, observations and donor eligibility checks.
- Performed venepuncture, blood sample collection and apheresis procedures.
- Monitored donor wellbeing, recognised adverse reactions and responded appropriately to medical emergencies.
- Maintained accurate patient records and adhered to NHS policies, infection control and clinical governance standards.
- Supported vulnerable donors, ensuring a safe and positive patient experience.
- Assisted with stock management, equipment checks and session preparation.
- Acted as a Pulse Trainer, delivering training and competency support to new and existing staff members.
- Facilitated induction programmes, coaching and ongoing development of colleagues.
- Promoted best practice and supported continuous improvement across the team.
Education
GCSE
Kenilworth School & Sixth Form
2012.09 - 2017.07
Travel and Tourism
Warwickshire College
Warwickshire 2017.09 - 2018.07
Skills
Remote patient monitoring
Health and wellbeing coaching
Vital signs monitoring
Phlebotomy and venepuncture
NHS systems: SystmOne and digital platforms
Diagnostics: ECGs, spirometry, audiometry
Immunisations and urinalysis
Clinical training and inductions
Team leadership
Clinical escalations
Competency assessments
Service improvement and project support
Certification
Health & Wellbeing Coaching - Peak Health Coaching - 2026
Injection Technique & Immunisation Training - M&K - 2023
Care Certificate -HCA Healthcare -2023
Certified Phlebotomist - NCQT - 2020
Health & Social Care Level 1 & Level 2 - Pearson - 2017
Timeline
Healthcare Assistant & Health Coach
Doccla
2025.02 - Current
Healthcare Assistant
HCA Healthcare
2023.01 - 2025.02
Healthcare Assistant & Pulse Trainer
NHS Blood and Transplant (NHSBT)
2020.10 - 2023.01
Travel and Tourism
Warwickshire College
2017.09 - 2018.07
GCSE
Kenilworth School & Sixth Form
2012.09 - 2017.07