Karolina Pomaranska
Epsom,surrey
Summary
Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Accustomed to taking orders with a smile and making delicious specialty drinks for satisfied customers. Leadership and employee training experience. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
7
7
years of professional experience
Work History
Cabin Crew Supervisor
Wizzair
Gatwick , WSX
05.2022 - 09.2022
- Completed pre-flight briefings to crew of 6, ensuring all crew were up to date with flight safety requirements.
- Assisted Customer Service department to establish training programs that continuously improved cabin crew performance.
- Motivated teams to upsell in-flight products , increasing monthly sales by 15%.
- Reduced in-flight incidents such as medicial issue by 7% through checking proper knowledge of inflight team.
- Performed detailed, engaging in-flight safety briefings to guarantee passenger and crew health and safety.
- Attended all of training opportunities to keep up to date knowledge on international and national aviation regulations.
- Conducted announcements over cabin crew safety demonstrations, ensuring clear communication and easy to follow instructions.
- Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
- Increased customer satisfaction by kindly and politely greeting guests when onboarding and exiting aircraft.
Assistant Manager
Costa Coffee
Sutton
02.2018 - 01.2021
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Hired, tasked and evaluated sales staff and provided comprehensive training in sales, marketing and customer service.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Coordinated with store manager to initiate strategies to achieve sales and profit goals.
- Assisted in store opening by setting up office space, computers and cash registers.
- Identified and solved complex problems impacting operations management and business direction.
Assistant Manager
Ludorati Cafe
Nottingham
05.2021 - 06.2021
- Proactively identified and solved complex strategy problems that impact business direction.
- Increased revenue, cultivating client relations to develop new customer accounts.
- Improved customer satisfaction and sales by working with store manager and colleagues.
- Monitored weekly inventory control, creating templates to ensure optimal food and beverage stock for expense elimination.
- Handled all employee scheduling for adequate shift staffing.
- Automated office operations, managing client correspondence, record tracking and data communications.
- Posted open positions on company and social media websites.
- Efficiently scheduled meetings, appointments and travel.
- Proactively identified and solved complex problems that impacted management and business direction.
- Minimised inventory loss for improved profit margins.
- Provided support to manager during audits, ensuring accurate reports.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Delegated tasks to team members efficiently improving overall productivity.
Barista Maestro
Costa Coffee
Epsom, Surrey
11.2021 - 07.2022
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Described coffee blends and preparation to customers, assisting choices based on personal tastes.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
Bartender
Bills
Epsom
08.2019 - 10.2019
- Maintained full knowledge of all menu items, contents and preparation methods.
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
- Opened and closed bar tabs and transferred tabs to dining area.
- Worked closely with Supervisors on health and safety standards, maintaining safe environment for customers and staff.
- Stocked beer and wine coolers.
- Upheld high standard of cleanliness in all work areas.
- Greeted guests in a timely and professional manner.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Processed cash, credit card and voucher payments.
- Confirmed customers ages for alcohol service and discontinued service to intoxicated guests.
- Prepared coffee and espresso drinks.
- Used a wide variety of drink mixing techniques, such as shaking, blending, muddling, stirring and layering to create cocktails.
Barista Maestro
Costa Coffee
Banstead, London
09.2022 - 04.2024
- Increased revenue by upselling and recommending products.
- Monitored and updated stock levels and inventory databases.
- Consistently arrived at work on time and ready to start immediately.
- Served customers to drive sales and deliver top-quality experiences.
- Supported team by demonstrating respect and willingness to help.
- Key holder
- Asisting with Manager's tasks
- Running store while manager is away
- Kept appropriate stock levels to match expected demand.
- Trained new staff members on café operations, fostering teamwork and consistency.
Assistand General Manager
Creamy and Bites
Reigate, Surrey
04.2024 - Current
- Assisted in inventory control measures for effective stock management.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Delivered results under pressure to meet tight deadlines.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Directed day-to-day work of 17 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
Education
Diploma of Comprehensive Education - Math and Geography
Comprehensive School
Poland2017
Skills
- Product and service knowledge
- Verbal and written communication
- Documentation and reporting
- Records management systems
- Strong interpersonal skills
- Employee training and development
- Back office operations
- Scheduling and diary management
- Microsoft Office proficiency
- Excel spreadsheets
Timeline
Assistand General Manager
Creamy and Bites
04.2024 - Current
Barista Maestro
Costa Coffee
09.2022 - 04.2024
Cabin Crew Supervisor
Wizzair
05.2022 - 09.2022
Barista Maestro
Costa Coffee
11.2021 - 07.2022
Assistant Manager
Ludorati Cafe
05.2021 - 06.2021
Bartender
Bills
08.2019 - 10.2019
Assistant Manager
Costa Coffee
02.2018 - 01.2021
Diploma of Comprehensive Education - Math and Geography
Comprehensive School
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