Karolina Pawlowska
Cholsey,Oxfordshire
Summary
I am currently a Job Coach assisting young and vulnerable people gain work experience with a view to full time employment . I also have many skills in customer service, and I am a reliable Barista, I am able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport
Overview
8
8
years of professional experience
Work history
Job Coach
Prospect Services, The Shaw Trust
Harrow on the Hill, Harrow
2021.11 - Current
- Delivered effective group and one-to-one information, advice and guidance sessions to aid employment attainment.
- Supported individuals in achieving and sustaining new employment through Job coaching
- Utilised preparation-for-work expertise to provide effective advice for improved service-user outcomes.
- Provided one-to-one coaching sessions to identify relevant training opportunities.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Built positive relationships with recruiters to source external job candidates.
- Assessed employee capabilities and development areas to maximise individual potential.
Supervisor
ToyTown
Uxbridge, Middlesex
2020.12 - 2021.11
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Checked store merchandise regularly for proper display and replenishment.
- Directed smooth merchandising of products to engage customers and promote sales.
- Arranged items in favourable positions and areas of store for optimal sales.
Restaurant Waitress
Pizza Express
Uxbridge, Middlesex
2020.03 - 2020.11
- Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of any apparent waste or refuse.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
Office Administrative Assistant
Avery Hill Services Ltd
Uxbridge, Middlesex
2019.09 - 2020.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Received and routed business correspondence to correct departments and staff members
Restaurant Waitress
Carluccio's
Hampstead, London
2019.02 - 2019.09
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of any apparent waste or refuse.
- Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Completed credit payments via card processing systems.
Cafe Barista
Polish Cafe
Barnet Village, London
2018.08 - 2019.01
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Complied with standards for merchandising, stocking and storing product.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Education
GED -
High School
Poland2015
GED -
High School
Poland2015
GED -
High School
Poland2015
GED -
High School
Poland2015
Skills
- Product Sales
- Customer Complaint Resolution
- Product Knowledge
- Food Safety
- Health and Safety Standards
- Point of Sale Systems
- Cleaning Skills
- Sales Goals
- Cleaning
- Cash Handling
- Store Merchandising
- Teamwork
- Food Preparation
- Employee relations
- Training and development
- Careers advice
- Employability knowledge
- Preparation-for-work expertise
Additional Information
I am 30 years old and have lived in the UK for the last 10 years gaining work experience especially dealing with people so I could improve my English Language skills greatly. When I was younger, back home in Poland, I often volunteered and assisted with caring for elderly people at local care homes and hospices.
I would like to gain as much work experience as possible so I may decide on the correct career path for myself
My interests are wide and varied and include the following:
Music, Walking, Conversation, Food, Cooking, Travel, Horse Riding and Reading
Timeline
Job Coach
Prospect Services, The Shaw Trust
2021.11 - Current
Supervisor
ToyTown
2020.12 - 2021.11
Restaurant Waitress
Pizza Express
2020.03 - 2020.11
Office Administrative Assistant
Avery Hill Services Ltd
2019.09 - 2020.03
Restaurant Waitress
Carluccio's
2019.02 - 2019.09
Cafe Barista
Polish Cafe
2018.08 - 2019.01
GED -
High School
GED -
High School
GED -
High School
GED -
High School