Karolina Nedza
Summary
Talented finance professional and customer oriented with proven expertise in loan and credit management. Diligent in research and assessment for minimised client and business risk. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Credit Controller
WGSN
04.2023 - Current
- Ownership of 300+ accounts across EMEA
- Comfortable communicating with clients from all regions dealing with multicurrency accounts
- Dealing with any associated customer queries and disputes raised through Processing credit checks Liaising daily with various members of the sales/admin/billing team to discuss any problem accounts.
Credit Controller and Junior Risk analyst
Bio- Rad
11.2021 - 04.2023
- Processing credit checks and risk evaluation of the new and existing customers
- Approving credit limits Liaising with Partners on client due diligence issues
- Assessing the risk profile of existing clients and whether there have been any changes Running company searches
- Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
Sales Representative
Tagvenue
08.2020 - 08.2021
- Conducting high-volume outbound calls to identify and engage potential venue partners
- Building and maintaining a strong pipeline of leads through cold calling and email outreach ensuring consistent achievement or exceeding of monthly venue publishing targets by effectively gathering all necessary information for venue profile creation.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Built lasting relationships with clients through customer service interactions.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Demonstrated product usage and features to customers.
- Carried out active selling from initial customer greeting.
Call Agent
CBS Interactive
09.2019 - 08.2020
- Generating quality leads by calling IT and Business decision makers to promote complimentary content offers on a range of IT Companies and Solutions
- Performing calls Maintaining database contact records Collecting information on current and upcoming IT projects.
- Engaged clients with sales opportunities to secure valuable transactions.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Customer service at Travelzoo
Travelzoo
London
02.2018 - 01.2019
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
Customer Service
Octopus Energy London
02.2017 - 01.2018
- Serve as the initial point of contact for all customer inquiries, both by phone and electronically Respond promptly, professionally, and efficiently to all energy queries
- Log and resolve customer complaints with care and attention
- Organise workflow to meet service level agreements and deadlines
- Coordinate with internal departments to resolve customer issues and concerns.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Education
Bachelor of Business Management -
University of Derby
09.2017 - 05.2019
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Journalism Studies (Cracow)
01.2011 - 01.2013
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High School (Cracow)
01.2008 - 01.2011
Skills
Teamwork
Problem-solving
Organisation
Time management
Motivation
Adaptability
Critical thinking
Leadership
Active listening
Flexibility
Attention to detail
Communication
Languages
Polish
Native
English
Fluent
German
Intermediate
Personal Information
Date of birth: 08/19/92
Custom
- Salesforce
- SAP
- Sage
- Oracle
- Kraken
Timeline
Credit Controller
WGSN
04.2023 - Current
Credit Controller and Junior Risk analyst
Bio- Rad
11.2021 - 04.2023
Sales Representative
Tagvenue
08.2020 - 08.2021
Call Agent
CBS Interactive
09.2019 - 08.2020
Customer service at Travelzoo
Travelzoo
02.2018 - 01.2019
Bachelor of Business Management -
University of Derby
09.2017 - 05.2019
Customer Service
Octopus Energy London
02.2017 - 01.2018
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Journalism Studies (Cracow)
01.2011 - 01.2013
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High School (Cracow)
01.2008 - 01.2011
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