Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karolina Matusiak

Ellesmere Port,Cheshire

Summary

Highly organised and target-focused professional with a strong understanding of warehouse operations and service management. Demonstrates exceptional time management, computer literacy, and customer relations skills. Proven ability in complaint management, delegating tasks, and business development. Committed to compliance with deadlines and fostering teamwork to achieve business goals.

Overview

9
9
years of professional experience

Work History

Warehouse worker

Regatta / HR GO
Ellesmere Port, Cheshire
09.2024 - Current
  • Operative of packing department in full conditions as bulk,batch, straight pack and price labels orders.
  • Scanning, bagging and packing on Ecom department.
  • Ferag sorting machine assistance.
  • Assembled products efficiently, facilitating timely order fulfillment.
  • Followed health and safety guidelines with diligent use of protective gear.
  • Kept warehouse clean, ensuring a safe working environment.
  • Coordinated with team members for effective task completion.
  • Performed duties safely in line with warehouse rules, promoting best working practices.

Service Supervisor

Fujitsu Services
Łódź, Poland
12.2022 - 08.2024
  • Led by example, demonstrating exceptional customer service and professionalism to inspire the team.
  • Monitored compliance with health and safety regulations within the service team, conducting regular audits.
  • Oversaw scheduling of staff shifts to guarantee optimal coverage during peak times.
  • Oversaw incident and problem management processes, reducing downtime and improving system reliability for clients.
  • Monitored compliance with regulatory requirements within IT services, addressing gaps to uphold legal and ethical standards.
  • Analysed service management processes, identifying inefficiencies and recommending improvements to optimise operations.
  • Collaborated with stakeholders to define service level agreements SLAs, establishing clear expectations and accountability.
  • Implemented knowledge management practices, promoting the sharing of expertise and reducing resolution times for incidents.
  • Facilitated continuous service improvement initiatives, leveraging feedback and performance metrics to drive excellence.
  • Led ITSM strategy development and implementation, aligning IT services with business objectives for enhanced productivity.
  • Used well-organised ITIL methodologies to efficiently manage project needs.
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.

Contact Centre Agent

Zimny Auto LTD
Łódź, Poland
09.2022 - 12.2022
  • Helped large volume of customers every day with
    positive attitude and focus on customer satisfaction.

  • Adhered to company policies and scripts to
    consistently achieve call-time and quality standards.

  • Responded to customer requests for products,
    services and company information.

  • Delivered exceptional customer service to every
    customer by leveraging extensive knowledge of
    products and services and creating welcoming,
    positive experiences.

  • Answered many calls per shift to meet fast-paced call
    center demands.

  • Recommended products to customers, thoroughly
    explaining details.

  • Addressed escalated customer service issues sent
    from sales and service teams to save customer
    relationships.

Print Production Manager

Print of Demand Factory
Bournemouth , Dorset
09.2020 - 07.2022
  • Anticipated and addressed production problems,
    material shortages, equipment malfunctions and
    unavoidable delays.

  • Planned operations to meet established schedules,
    factoring in order demands and business forecasts.

  • Evaluated production schedules and orders to arrange
    required materials and plan staffing needs.
  • Managed personnel by implementing company
    policies, procedures, work rules and disciplinary
    action.

  • Coordinated company projects and programs that
    supported manufacturing function.

  • Cleaned, lubricated or maintained equipment such as
    Brother Printers to prevent failure or deterioration.

  • Identified areas for business improvements and
    utilized client feedback to drive developments.

Restaurant Supervisor

Cafe Rouge
Bournemouth , Dorset
09.2019 - 08.2020
  • Promoted positive atmosphere and went above and
    beyond to guarantee each customer received
    exceptional food and service.

  • Carefully interviewed, selected, trained and
    supervised staff.

  • Met, greeted and encouraged feedback from
    customers and used feedback to implement positive
    changes within restaurant.

  • Reconciled cash and credit card transactions to
    maintain accurate records.

  • Correctly calculated inventory and ordered
    appropriate supplies.

  • Conducted health, safety and sanitation process
    evaluations to identify and remedy any violations
    immediately.

Restaurant Supervisor

ASK Italian
Bournemouth , Dorset
08.2016 - 08.2019
  • Coordinated team members with focus on
    productivity, efficiency, and enhancing customer
    experience.

  • Boosted customer satisfaction and service delivery to
    strengthen customer loyalty.

  • Coordinated with kitchen employees and front of
    house personnel to consistently drive smooth
    operations.

  • Created and deployed successful strategies to boost
    restaurant performance, streamline food prep
    processes and reduce waste.

  • Identified and addressed customer complaints to
    promote satisfaction and loyalty.

  • Directed both FOH and BOH employees through daily
    tasks and monitored performance throughout day.

Education

GCSEs -

XII Profiled High School

Skills

  • Time management
  • Computer literacy
  • Customer relations
  • Complaint management
  • Delegating tasks
  • Business development
  • Teamwork
  • Organised
  • Service Management
  • Compliance with deadlines
  • Warehouse operations understanding
  • Target-focused

Timeline

Warehouse worker

Regatta / HR GO
09.2024 - Current

Service Supervisor

Fujitsu Services
12.2022 - 08.2024

Contact Centre Agent

Zimny Auto LTD
09.2022 - 12.2022

Print Production Manager

Print of Demand Factory
09.2020 - 07.2022

Restaurant Supervisor

Cafe Rouge
09.2019 - 08.2020

Restaurant Supervisor

ASK Italian
08.2016 - 08.2019

GCSEs -

XII Profiled High School

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Karolina Matusiak