Karolina Malecka
Stockport,England
Summary
A highly organised and efficient professional with fluency in both English and Polish, offering excellent customer service and interpersonal skills. Demonstrates a strong phone manner and proficiency in Microsoft Office, complemented by a self-motivated attitude and effective teamwork capabilities. Committed to leveraging these skills to enhance operational efficiency and contribute positively to team dynamics.
Overview
18
18
years of professional experience
2019
2019
years of post-secondary education
Work history
DUTY MANAGER
Awesome Walls
Stockport
01.2015 - 08.2025
- To ensure that the centre is opened up and locked up correctly.
- Ensure that the highest standards of health and safety are maintained at all times.
- Deal with customers in person and over the phone in a polite and professional manner.
- Informing customers of upcoming events and special offers.
- Make sure the centre is clean and that all cleaning duties are carried out.
- Report any problems with customers or staff to the manager.
- Attend staff meetings.
- Give safety briefs before each climbing session
- Answering customers emails
- Look after large group bookings for family parties/functions.
- Cashing up at end of the day
- Identified areas of improvement through regular performance assessments of staff members.
- Managed front-of-house operations to maintain a high level of service.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
TEACHER ASSISTANT
All saints primary school
Stockport
09.2016 - 05.2019
- Providing care and support for children during outside play time, lunch time, toileting and sleeping
- Providing support to children with additional needs, following an individual support plan
- Helping children cut up their food, if needed
- Encouraging good behaviour and table manners
- Supervising children in the playground (or indoors if wet weather)
- Comforting children who are upset
- Dealing with minor injuries like cuts, grazes and bruises
Self-employed cleaner
self employed
London
01.2008 - 08.2025
- Providing service for variety businesses and properties in London.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
ROOM ATTENDANT
Travelodge
Stockport, England
02.2015 - 01.2016
- Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Checked mini-bars daily, restocking as required for seamless guest experience.
- Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
CLEANER
A PLUS SERVICE
11.2013 - 12.2015
- Caring cleaning duties in personal and office spaces
- Dealing with customers
WAITRESS/ BARTENDER/ CLEANER
Nar Restaurant
Vauxhall, London
01.2010 - 01.2011
- Taking payments of customers
- Cashing up at end of services
- Setting up & closing the restaurant
- Carrying out general housekeeping duties, keeping everything in order
- Working behind the bar
Education
Technical College of Tourism and Hospitality - GCSE in, Math, Polish, Cooking
Technical College of Tourism and Hospitality
01.2004 - 01.2007
First Aid for Schools - undefined
Uk Coaching Safeguarding and Protecting Children - undefined
CWA - Climbing Wall Award
Emergency First Aid -
Skills
- Fluent in English
- Fluent in Polish
- Excellent customer service
- Interpersonal skills
- Teamwork
- Self-motivated
- Excellent phone manner
- Organized
- Experience with Microsoft Office
- Efficient
Affiliations
- Cooking
- Swimming
- Dancing
- Reading
- Socializing with family & friends
- Climbing
- Kickboxing
Timeline
TEACHER ASSISTANT
All saints primary school
09.2016 - 05.2019
ROOM ATTENDANT
Travelodge
02.2015 - 01.2016
DUTY MANAGER
Awesome Walls
01.2015 - 08.2025
CLEANER
A PLUS SERVICE
11.2013 - 12.2015
WAITRESS/ BARTENDER/ CLEANER
Nar Restaurant
01.2010 - 01.2011
Self-employed cleaner
self employed
01.2008 - 08.2025
Technical College of Tourism and Hospitality - GCSE in, Math, Polish, Cooking
Technical College of Tourism and Hospitality
01.2004 - 01.2007
First Aid for Schools - undefined
Uk Coaching Safeguarding and Protecting Children - undefined
CWA - Climbing Wall Award
Emergency First Aid -
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