KAROLINA-LOUISE VAICIULYTE

Career progression: Receptionist → Supervisor (October 2023) → Deputy Centre Manager (July 2025)

• Take responsibility for the day to day running of the centre, working closely with the Centre Manager and taking the lead when required to maintain high operational and service standards.
• Regularly cover centres across the portfolio during Manager absences, adapting to different teams, clients and centre requirements while ensuring the centre continues to run smoothly.
• Build strong client relationships and deal with enquiries, operational issues and requests promptly and professionally. I regularly receive positive client feedback, including from BIP, a premium client occupying a whole floor.
• Manage client move-ins and move-outs, ensuring all pre-move checks and requirements are completed and the process is smooth from the moment the client signs for an office.
• Worked alongside Kathryn to review our consumable expenditure, helping identify a new supplier which reduced costs and made the ordering process more efficient.
• Have strong experience with invoicing, billing and debt chasing, including following up with clients and resolving outstanding issues professionally.
• Coordinate build works, furniture moves and other changes within the centre, as well as dealing with maintenance issues, contractors and cleaning teams to make sure works are completed with minimal disruption to clients.
• Take responsibility for health and safety and fire safety requirements, including maintaining the relevant documentation and creating a dedicated folder to ensure the centre was fully prepared for inspections and compliance checks. I also have a strong working relationship with Skanska at Moorgate, working with them through our PPM package to arrange statutory testing and complete remedial works where required.
• Confident using TwiinData to set up, patch and manage the system, as well as troubleshoot connectivity issues and resolve technical problems for clients.
• Support and develop colleagues by sharing knowledge, providing guidance and encouraging them to build their confidence and take on greater responsibility. I lead by example, using my own progression within Beaumont to support and motivate others, and have experience completing 1-to-1s and having difficult performance conversations when required.
• Through my progression and experience, I have developed a strong understanding of what is required to run a successful centre, balancing client service, operations, financial responsibilities, compliance and team management.

• Progressed from Receptionist to Supervisor, taking on greater responsibility for the day to day running of the centre and supporting the wider team.
• Supported the Centre Manager in maintaining high standards of client service and centre operations.
• Provided guidance and support to colleagues, helping to maintain a positive and professional team environment.
• Took on additional responsibilities and actively sought opportunities to develop my leadership and operational experience.

• Provided a professional front of house service within corporate environments, creating a welcoming experience for clients, visitors and guests.
• Built strong relationships with clients and represented Beaumont and its clients in a professional manner.
• Managed bookings, calls, visitors, contractors, incoming mail and general administrative queries with accuracy and discretion.
• Worked across two centres, adapting to different teams, environments and operational requirements.

• Built strong customer relationships through professional service, product knowledge and prompt complaint handling.
• Communicated with kitchen and bar teams to maintain smooth front-of-house operations and minimise service delays.
• Upsold additional products appropriately, contributing to a 20% increase in sales.

• Completed a work placement linked to my final project and dissertation, attending GDPR-focused seminars and using TGI for audience targeting.
• Applied critical thinking and analytical skills to assess data reliability and present recommendations with appropriate caveats.