Karolina Kondracka
Luton,United Kingdom
Summary
Dedicated professional with a strong foundation in customer service and team leadership, known for punctuality and reliability. With just finishing my University Degree in Events I am an eager graduate looking for a chance in progressing in a successful company, bringing my knowledge and hard working attitude into the work space. Committed to keeping a high standard service alongside with my team members. I learn fast and show willingness to expand my skills everyday.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Reservations agent
Marriott Hotels
Luton, Central Bedfordshire
04.2023 - Current
- Maintained calm under pressure whilst simultaneously handling multiple tasks.
- Working with Marsha and Opera everyday to Book and review reservations
- Dealt with high-volume calls and emails competently to meet service targets.
- Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
- Collaborated with sales team to improve reservations process.
- Improved customer relationships through handling complaints professionally and promptly.
Food and beverage assistant
Marriott Hotels
Luton, Central Bedfordshire
07.2022 - Current
- Prepared conference rooms for meetings without delay.
- Managed table arrangement for maximising dining capacity during busy periods.
- Prioritised tasks during peak hours to ensure smooth operations.
- Adapted quickly to changing schedules ensuring consistent performance.
- Trained new team members, contributing to staff proficiency.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
Lounge staff member
Luton Hoo Hotel
Luton, Central Bedfordshire
12.2021 - 06.2022
- Upheld the 5 star Hotel standard with my professional approach to customers as well as keeping polished everyday.
- Set up tables as per reservation requirements, facilitating smooth operations during busy times.
- Directed customers towards available seating arrangements promptly upon arrival at the lounge.
- Collaborated with bar staff for seamless delivery of beverage orders.
- Kept track of inventory to avoid shortage of supplies during peak hours.
Education
Bachelor of Arts - Tourism and Events Management
University of Westminster
London 09.2022 - 06.2025
A-Levels - Travel and Tourism
Sixth Form College
Luton 09.2020 - 06.2022
GCSEs -
Stockwood Park Academy
Luton 09.2015 - 06.2020
Skills
- Punctuality and reliability
- Resilient stress management
- Internet research proficiency
- Strong interpersonal relations
- Customer Service
- Calm under pressure
- Opera
- Marsha
- Complaint handling
- Fluent English and Polish
- Team Leadership
- Attention to Detail
Languages
Polish
Native
English
Fluent
Timeline
Reservations agent
Marriott Hotels
04.2023 - Current
Bachelor of Arts - Tourism and Events Management
University of Westminster
09.2022 - 06.2025
Food and beverage assistant
Marriott Hotels
07.2022 - Current
Lounge staff member
Luton Hoo Hotel
12.2021 - 06.2022
A-Levels - Travel and Tourism
Sixth Form College
09.2020 - 06.2022
GCSEs -
Stockwood Park Academy
09.2015 - 06.2020
Similar Profiles
Amelia MaileAmelia Maile
Guest Experience Expert at MARRIOTT HOTELSGuest Experience Expert at MARRIOTT HOTELS
Edward Rubio JrEdward Rubio Jr
Revenue manager at Marriott HotelsRevenue manager at Marriott Hotels
Gheorghe IsaincuGheorghe Isaincu
Breakfast chef at Marriott HotelsBreakfast chef at Marriott Hotels
JOHNSON OLUWASEYI AWEJOHNSON OLUWASEYI AWE
Walex Electrical Contractor at Mr WaleWalex Electrical Contractor at Mr Wale
KRISHNAN MKRISHNAN M
Sales In-charge at M.S.M MotorsSales In-charge at M.S.M Motors