Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Karolina Kondracka

Luton,United Kingdom

Summary

Dedicated professional with a strong foundation in customer service and team leadership, known for punctuality and reliability. With just finishing my University Degree in Events I am an eager graduate looking for a chance in progressing in a successful company, bringing my knowledge and hard working attitude into the work space. Committed to keeping a high standard service alongside with my team members. I learn fast and show willingness to expand my skills everyday.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work history

Reservations agent

Marriott Hotels
Luton, Central Bedfordshire
2023.04 - Current
  • Maintained calm under pressure whilst simultaneously handling multiple tasks.
  • Working with Marsha and Opera everyday to Book and review reservations
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
  • Collaborated with sales team to improve reservations process.
  • Improved customer relationships through handling complaints professionally and promptly.

Food and beverage assistant

Marriott Hotels
Luton, Central Bedfordshire
2022.07 - Current
  • Prepared conference rooms for meetings without delay.
  • Managed table arrangement for maximising dining capacity during busy periods.
  • Prioritised tasks during peak hours to ensure smooth operations.
  • Adapted quickly to changing schedules ensuring consistent performance.
  • Trained new team members, contributing to staff proficiency.
  • Resolved customer complaints efficiently, fostering positive relations and repeat business.

Lounge staff member

Luton Hoo Hotel
Luton, Central Bedfordshire
2021.12 - 2022.06
  • Upheld the 5 star Hotel standard with my professional approach to customers as well as keeping polished everyday.
  • Set up tables as per reservation requirements, facilitating smooth operations during busy times.
  • Directed customers towards available seating arrangements promptly upon arrival at the lounge.
  • Collaborated with bar staff for seamless delivery of beverage orders.
  • Kept track of inventory to avoid shortage of supplies during peak hours.

Education

Bachelor of Arts - Tourism and Events Management

University of Westminster
London
2022.09 - 2025.06

A-Levels - Travel and Tourism

Sixth Form College
Luton
2020.09 - 2022.06

GCSEs -

Stockwood Park Academy
Luton
2015.09 - 2020.06

Skills

  • Punctuality and reliability
  • Resilient stress management
  • Internet research proficiency
  • Strong interpersonal relations
  • Customer Service
  • Calm under pressure
  • Opera
  • Marsha
  • Complaint handling
  • Fluent English and Polish
  • Team Leadership
  • Attention to Detail

Languages

Polish
Native
English
Fluent

Timeline

Reservations agent

Marriott Hotels
2023.04 - Current

Bachelor of Arts - Tourism and Events Management

University of Westminster
2022.09 - 2025.06

Food and beverage assistant

Marriott Hotels
2022.07 - Current

Lounge staff member

Luton Hoo Hotel
2021.12 - 2022.06

A-Levels - Travel and Tourism

Sixth Form College
2020.09 - 2022.06

GCSEs -

Stockwood Park Academy
2015.09 - 2020.06
Karolina Kondracka