Karolina Danileviciute

• Specialized in FIT bookings for a premier inbound tour operator, managing a portfolio of luxury 4 and 5-star hotels in the UK, particularly near Hyde Park.
• Negotiated competitive room rates through hotel contracts and booking agreements (Expedia, Booking.com, RateHawk, Hotelbeds) while leveraging industry knowledge.
• Researched UK destinations to create personalized travel itineraries for clients.
• Delivered high-standard service to Middle East travel agents, fostering trust and collaboration with suppliers.
• Maintained communication with clients and suppliers via email, calls, and WhatsApp to ensure seamless service delivery.

• Responded to customer inquiries about tour options, availability, and pricing to facilitate bookings.
• Updated the Ventrata booking platform to maintain accurate booking and customer information.
• Supervised group check-ins, ensuring punctual departures from coach stations.
• Warmly greeted customers as a Tour Representative in London, Paris, and Warner Bros Studios.
• Coordinated with customers, travel agents, and service providers for booking confirmations and adjustments.

• Provided a warm welcome to guests and ensured their needs were met efficiently.
• Managed reservations using the hotel PMS (Opera) system and supported various departments during busy periods.
• Addressed guest complaints promptly and maintained service standards across the hotel.
• Managed future room inventory and communicated with stakeholders to ensure smooth operations.
• Maintained accurate and up-to-date records for smooth handovers.
• Handled office petty cash and maintained flawless records.
• Conducted daily facility inspections to ensure compliance with standards and solicited guest feedback for continuous improvement.

• Greeted and registered guests using POS terminals for efficient check-ins.
• Processed payments through various methods, including cash and cards.
• Utilized Frontdesk software to manage reservations, ensuring accuracy and efficiency.
• Facilitated smooth check-in and check-out procedures.
• Maintained high customer satisfaction ratings by providing friendly and knowledgeable service.
• Managed room reservations via phone, walk-ins, and online platforms (Expedia, Booking.com, Agoda).
• Prevented overbooking and ensured optimal room availability.
• Upheld service standards in line with company policies, ensuring guest satisfaction and loyalty.

Represented company and promoted brand with exceptional service and presentation.

Delivered excellent customer service whilst achieving sales goals in fashion retail