Karol Zieba
Summary
Dynamic professional specializing in luxury products with strong CRM proficiency. Demonstrates exceptional communication and interpersonal skills, consistently delivering outstanding customer service. Recognized for a positive attitude, attention to detail, and adaptability to client needs. Proven ability to solve problems effectively while enhancing client satisfaction.
Overview
4
4
years of professional experience
Work history
Account Manager
Agnew Volkswagen
2024.01 - Current
- Facilitated management of key accounts to maintain long-term relationships through consistent communication and service.
- Addressed client concerns swiftly to uphold satisfaction and loyalty.
- Supported customers in product selection by providing tailored advice.
- Achieved sales targets through active engagement with clients.
New Car Sales Executive
Agnew Volkswagen
2025.04 - 2025.07
- Assisted customers by providing product guidance to improve their experience.
- Operated CRM systems to support client relationships and monitor sales activities.
- Facilitated negotiations by addressing customer objections effectively.
- Upheld showroom displays to create an attractive shopping environment.
- Expanded knowledge of new models and products through training sessions.
Guest Relations Executive
Rabbit Hotel
2023.04 - 2024.01
- Addressed customer complaints effectively to ensure satisfaction.
- Implemented strategies to elevate customer experience.
- Promoted additional services, including upgrades to treatment rooms.
- Welcomed guests and maintained an inviting front of house area.
- Conducted follow-up calls after visits to collect feedback and enhance service quality.
Night Manager
Rabbit Hotel
2022.04 - 2023.04
- Managed the night shifts operations ensuring all tasks were completed efficiently and within time frames.
- Managed customer complaints during night shifts to ensure resolution and satisfaction.
- Developed new procedures and policies to increase operational efficiency and customer satisfaction.
- Guided staff in providing exceptional service, resulting in positive customer feedback.
Education
3 A levels -
Belfast Metropolitan College
10 GCSE’s -
Lagan College
Skills
- Quick learner
- Time management
- Luxury product expertise
- CRM proficiency
- Communication and interpersonal skills
- Positive attitude
- Attention to detail
- Problem-solving abilities
- Adaptability to client needs
- Brand awareness development
- Partnership development
- Conflict resolution aptitude
Timeline
New Car Sales Executive
Agnew Volkswagen
2025.04 - 2025.07
Account Manager
Agnew Volkswagen
2024.01 - Current
Guest Relations Executive
Rabbit Hotel
2023.04 - 2024.01
Night Manager
Rabbit Hotel
2022.04 - 2023.04
3 A levels -
Belfast Metropolitan College
10 GCSE’s -
Lagan College