KAROL ZACHARCZUK
Edinburgh,Midlothian
Summary
I am a hard-working individual with over 12 years of customer service experience through working in different environments which all required extensive contact with customers. I have been recognised for proactive problem-solving flexibility in tackling unexpected situations and taking initiative. I do possess vast psychological knowledge, because I spend a large portion of my time reading and listening to this and related subjects. It does help with, for example, conflict resolution or handling complaints.
I also have 2 years of experience working as a barista in Costa Coffee at Waverly Station and 1 year working for private cafe near Haymarket Station. It was a few years back; however, I am confident that I would get a handle of the coffee machine within a day or two.
All in all I am very versatile and eager to learn new skills.
Overview
3
3
years of professional experience
Work History
Receptionist Manager
Cameron Guest House Group
Edinburgh, Midlothian
02.2026 - 05.2026
- Managing activities involved in booking in and booking out residents.
- Communicated with the council and company office about residents and room availability via email.
- Making sure that residents comply with the rules of particular hostel
- Responding to residents' issues and questions.
- Adaptability to different situations that sometimes required compassionate behaviour and sometimes a more firm way of dealing with particular residents.
- Conducted comprehensive safety checks across hostels, including fire extinguishers, fire exits, electrical appliances, and room doors, ensuring compliance with safety regulations.
- Working with Excel (several different worksheets about attendance, resident behaviour, notes to council as well as management and quantity of certain resources needed to work).
- General cleaning of the hostels and rooms after booked out residents.
Duty Supervisor
Scotmid
Edinburgh, Midlothian
06.2024 - 07.2025
- Delivered exceptional customer service by providing technical support and resolving customer complaints quickly and efficiently.
- Resolved customer complaints professionally.
- Directly resolving issues with customers.
- Answered customer questions and made product recommendations according to needs.
- Delegated tasks to team members according to individual strengths.
- Managing difficult situations, such as thieves, broken equipment or accidents.
- Operating the checkouts, both normal and self-scan.
- Setting and updating prices for goods in the store.
- Created and set up promotional displays multiple times a year during night shifts to enhance product visibility.
- Making sure that appropriate stock is delivered through gap checking and stock level management.
- Unloaded deliveries from trucks into the stockroom efficiently.
- Taking out the delivered stock.
- Filling out relevant documents, such as stock counts or temperature records.
- Performing a list of various tasks involved in closing the store, including taking out relevant stock, cleaning and face-up.
- Recording all kinds of waste and its disposal.
- Recording wasted and damaged products.
Customer Service Assistant
Auchan
Lublin, Lubelskie
02.2023 - 05.2024
- Addressed customer complaints with professionalism, ensuring customer satisfaction.
- Provided technical support and resolved customer complaints swiftly, enhancing overall customer experience.
- Stocked and rotated inventory regularly.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Education
C2 - English Language
Basil Paterson Exam Centre
Edinburgh, EDH01-2016
Bsc - Psychology: Social Sciences
Queen Margaret University
Edinburgh06-2021
General education -
Hetman Zamoyski's High School
Lublin06-2013
Skills
- Reception software
- Customer service
- Customer service excellence
- Data management
- Microsoft Excel
- Operational efficiency
- Excellent organisation
- Time management
- Prioritisation
- Decision making
- Conflict resolution
- Communication skills
- Professional correspondence
- Positive attitude
- Training development
- Food safety expertise
Languages
Polish
English
Hobbies and interests
- Mindfulness meditation.
- Cognitive Sciences
- Nature of Consciousness in times of AI
- Starcraft Brood War tournaments
- Buddhism and Daoism
- Religion and philosophy
Timeline
Receptionist Manager
Cameron Guest House Group
02.2026 - 05.2026
Duty Supervisor
Scotmid
06.2024 - 07.2025
Customer Service Assistant
Auchan
02.2023 - 05.2024
C2 - English Language
Basil Paterson Exam Centre
Bsc - Psychology: Social Sciences
Queen Margaret University
General education -
Hetman Zamoyski's High School