Karol Hyde
Southampton,Hampshire
Summary
Responsible professional experienced at managing front of house in busy environments. Friendly and energetic with strong communication and organisational abilities.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Secure Services Receptionist
NHS Foundation Trust
Totton, Hampshire
12.2013 - Current
- Managed phone calls, resulting in effective communication flow within the Unit
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival for clients and visitors
- Handled appointment scheduling to ensure smooth daily operations.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained accurate and up-to-date records for smooth handovers.
- Prioritised tasks to maintain reliable service throughout peak times.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Monitored building security, updated logs and issued visitor badges.
Sales and customer service representative
IKEA
Southampton, Hampshire
07.2009 - 11.2013
- Managed daily sales operations to achieve business objectives.
- Provided detailed product information for informed buying decisions.
- Implemented effective sales techniques to maximise profits.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Co-operated closely with logistics department to ensure timely deliveries.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
Education
Bachelor of Business Administration - Administration in European structures
School of Management and Banking (WSZiB)
Krakow 09.2006 - 03.2009
Skills
- Trained in Customer Service
- Calm under pressure
- Reliable and punctual
- Professional appearance
- Trained in multitasking and prioritising the workload
- PC proficient
- Able to operate the Switchboard
- Trained in Health and safety procedures
- Trained in CCTV monitoring and incident reporting
Languages
English
Fluent
Polish
Fluent
Timeline
Secure Services Receptionist
NHS Foundation Trust
12.2013 - Current
Sales and customer service representative
IKEA
07.2009 - 11.2013
Bachelor of Business Administration - Administration in European structures
School of Management and Banking (WSZiB)
09.2006 - 03.2009
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