Karol Gierczak
Kraków
Profil zawodowy
Customer Care & Operations Specialist with experience in an international environment. Fluent in English and Italian. Proficient in ERP/CRM systems, field service coordination, and CMS management. Adept at combining analytical thinking with building long-lasting customer relationships.
Podsumowanie
3
3
Languages
1
1
Certification
10
10
years of professional experience
Doświadczenie
Customer Care Representative
Genpact
Kraków
2024.11 - Current
- Efficiently resolve customer inquiries and complaints in Italian, English, and Polish, ensuring high satisfaction levels.
- Manage and monitor client cases to ensure timely and effective issue resolution.
- Organize technician visits and coordinate field service activities.
- Process and verify invoices in compliance with internal procedures and customer requirements.
- Collaborate closely with internal teams to solve complex issues and improve customer service processes.
- Maintain regular contact with clients via phone and email to understand and meet their needs.
- Support other regional teams (including Spanish) during peak times through high efficiency, dedication, and adaptability.
Content moderator
Genpact
Kraków
2024.08 - 2024.10
- Analyzed and moderated visual, video, and text content, ensuring user safety and full adherence to platform policies.
- Evaluated user reports and promptly made decisions based on established procedures and guidelines.
- Executed tasks within designated timeframes, consistently meeting and exceeding quality metrics (KPIs).
Packing Specialist
Norbrook Laboratories
Newry, Northern Ireland
2019.11 - 2024.04
- Delegated tasks to the team and organized workflow to prioritize key tasks and meet tight deadlines.
- Planned and implemented new strategies to increase operational efficiency.
- Prepared orders, ensuring high presentation standards and quality compliance.
- Processed high-volume orders to meet client requirements effectively.
- Set up and operated packaging and production equipment.
- Configured machinery after conducting performance and functionality tests.
- Managed production logs, shipping documents, material requisition forms, and equipment inspection checklists.
Store Maintenance
Bidvest Noonan
Newry, Northern Ireland
2016.10 - 2019.11
- Maintained general cleanliness and order within the store environment.
- Created a welcoming atmosphere for customers.
- Completed risk assessment documentation.
- Listened to customers to fully understand requests and answer questions.
- Took on additional duties to support overall team success.
Wykształcenie
Bachelor's Degree - Media
Southern Regional College
Northern IrelandHigh School -
Newry High School
Newry, Northern IrelandIstituto comprensivo Santa Marta
ItalyScuola elementare Santa Teresa
ItalyUmiejętności
Hard Skills
- ERP & CRM Systems (SAP, ServiceMax)
- Accounts Receivable & Invoicing
- Field Service Coordination & Logistics
- Web Development & Management (WordPress, Elementor, CMS)
- Digital Marketing & Advertising
- Data Analysis
- IT Support & Hardware Diagnostics
- Graphic Design & Video Editing (VEGAS Pro)
- Quality Control, Compliance & Documentation
Soft & Business Skills
- Needs Analysis & Client Advisory
- Customer Relationship Management (Customer Success)
- Multilingual Customer Support
- Leadership, Task Delegation & Coordination
- Interpersonal Communication & International Collaboration
- Independence & Initiative
- Creative Problem-Solving
- Attention to Detail & Risk Control
- Time Management & Working Under Pressure
- Quick Learner & High Adaptability
LANGUAGES
English
Proficient
C2
Italian
Proficient
C2
Polish
Proficient
C2
Certyfikacja
- Organization of Recreational Events and Sports Leadership
- OS Technology and Innovations
- First Aid Certificate
- Work 4u Plus Youth Development Program
Oś czasu
Customer Care Representative
Genpact
2024.11 - Current
Content moderator
Genpact
2024.08 - 2024.10
Packing Specialist
Norbrook Laboratories
2019.11 - 2024.04
Store Maintenance
Bidvest Noonan
2016.10 - 2019.11
Bachelor's Degree - Media
Southern Regional College
High School -
Newry High School
Istituto comprensivo Santa Marta
Scuola elementare Santa Teresa