Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Hi, I’m

Karm Patel

London,Sidcup
Karm Patel

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
years of professional experience

Work History

Shell
Sidcup, London

CSR
07.2023 - Current

Job overview

  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Improved customer service wait times to mitigate complaints.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

NEWSMARKET (UK) LIMITED
London, Sidcup

Customer Service Representative
04.2022 - 07.2023

Job overview

  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
  • Provided positive customer experiences and enhanced brand reputation through attentive, helpful service
  • Processed cash and card payments during busy shopping periods, limiting customer wait times
  • Stocked and rotated inventory regularly
  • Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care
  • Monitored inventory movements and replenished products on salesfloor to support continuous availability
  • Updated visual merchandising displays to drive sales through engaging and appealing store windows.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Educated customers on special pricing opportunities and company offerings.
  • Developed strong relationships with customers by providing personalized assistance and support.

CANDOPERSONNEL LIMITED
London, Kent

Warehouse Team Member
02.2022 - 04.2022

Job overview

  • Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency
  • Transferred materials weighing up to 10kg above head using safe manual lifting techniques
  • Regularly exceeded performance and productivity targets through accurate, efficient picking and packing
  • Transported pallets and heavy stock using forklift equipment
  • Consistently complied with workplace health and safety measures to minimize operational risk
  • Assessed packages and counted stock to ensure delivery accuracy before unloading and processing
  • Understood warehouse product placement, enabling efficient picking and packing services.

Vandematram Group
Ahmedabad

Finance and marketing team member
04.2021 - 12.2021

Job overview

  • Developed client acquisition and retention strategies to maximise sales and marketing potential
  • Implemented detailed sales and marketing tactical action plan, detailing key initiatives to drive sales performance
  • Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable balances
  • Worked closely with Finance Manager to complete functions and make up short coverage
  • Communicated internally with team members and employees across multiple departments and accounting to maintain accurate circulation and billing data
  • Posted financial data in Excel spreadsheets and managed inventory
  • Wrote professional business correspondence, set up spreadsheets and created presentations.

Education

UNIVERSITY OF BEDFORDSHIRE
Luton

Master of Business Administration
03.2023

University Overview

  • Thesis: : Meta Verse Marketing
  • Major in Digital Marketing
  • Minor in General BA

INDUS UNIVERSITY
Ahmedabad, Gujarat, India

Bachelor of Business Administration
06.2021

University Overview

  • Thesis: Cold beverages market india
  • Major in Finance

SCHOOL OF ACHIEVERS

Higher Education
03.2018

Grow More School

Secondary Education
03.2016

Skills

  • Inventory control
  • Product organization
  • Complaint Handling
  • Stock Management
  • Product Knowledge
  • Researching
  • Customer Relationship Management (CRM)
  • Payment Processing
  • Computer Proficiency
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • In-Store Support
  • Customer Relations
  • Customer Service
  • Documentation

Languages

Gujarati
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2

Accomplishments

  • Was part of an HR event team and was responsible for all activities with my team event was an success without any issues.

Timeline

CSR

Shell
07.2023 - Current

Customer Service Representative

NEWSMARKET (UK) LIMITED
04.2022 - 07.2023

Warehouse Team Member

CANDOPERSONNEL LIMITED
02.2022 - 04.2022

Finance and marketing team member

Vandematram Group
04.2021 - 12.2021

UNIVERSITY OF BEDFORDSHIRE

Master of Business Administration

INDUS UNIVERSITY

Bachelor of Business Administration

SCHOOL OF ACHIEVERS

Higher Education

Grow More School

Secondary Education

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