Summary
Overview
Work history
Education
Skills
Timeline
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Karly McCarron

Glasgow

Summary

Detail-oriented professional with extensive office and reception experience, demonstrating strong computer and keyboard proficiency. Skilled in telephone etiquette and customer service, with a solid understanding of GDPR compliance. Possesses excellent numeracy and literacy skills, alongside interpersonal abilities enhanced by British Sign Language Level 1. A reliable driver with a personal vehicle, committed to delivering exceptional service and aiming to further develop expertise in administrative roles.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Clerical Assistant (Medical Records)

NHS Glasgow
Glasgow, Glasgow City
11.2023 - 08.2024
  • Managed confidential medical records in compliance with established procedures.
  • Processed requests from partners, patients, and medical staff efficiently.
  • Handled all administrative details associated within the role.
  • Streamlined administrative processes, ensured well-organized workspace.

Health care support worker

NHS Glasgow
11.2021 - 10.2023
  • Delivered compassionate care and support to diverse patient populations.
  • Monitored patients, performing basic health checks to ensure comfort.
  • Assisted with personal hygiene and nutrition to meet individual needs.
  • Encouraged patients to maintain routines in preparation for home discharge.
  • Improved patient comfort by assisting with daily personal hygiene tasks.
  • Provided companionship and emotional support to distressed or lonely residents.

Home Care Support Worker

Ballieston Community Care
06.2021 - 11.2021
  • Provided care and support to service users in various home settings.
  • Ensured safety and well-being of customers throughout daily visits.
  • Administered medications, maintained personal hygiene, and assisted with feeding and cleaning.
  • Worked on a four days on, four days off rota.

Clerical Assistant

City Buildings
06.2018 - 06.2021
  • Supported a busy office environment by scheduling maintenance and repairs efficiently.
  • Managed data entry, addressing customer and business associate queries promptly.
  • Handled telephone enquiries and directed them effectively.
  • Organised records for filing while ensuring secure document storage.
  • Communicated with customers about recycling and sale items, ensuring clarity.
  • Executed photocopying and scanning tasks to maintain operational flow.
  • Updated customers with email enquiries, adhering to data protection procedures.

Education

Completed secondary education - National 4 and National 5 pass rates in Maths, English, Geography, French and Physical Education

John Paul Academy
Glasgow
01.2013 - 01.2018

Level 2 3 & 4 SVQ -

Business Administration
Glasgow

BSL - Level 1 - Sign Language

Sign Language
Glasgow

Skills

  • Computer and keyboard proficiency
  • Numeracy and literacy skills
  • Attention to detail
  • Telephone etiquette and customer service
  • Office and reception experience
  • GDPR compliance knowledge
  • Interpersonal skills
  • Driver with personal vehicle
  • British Sign Language Level 1

Timeline

Clerical Assistant (Medical Records)

NHS Glasgow
11.2023 - 08.2024

Health care support worker

NHS Glasgow
11.2021 - 10.2023

Home Care Support Worker

Ballieston Community Care
06.2021 - 11.2021

Clerical Assistant

City Buildings
06.2018 - 06.2021

Completed secondary education - National 4 and National 5 pass rates in Maths, English, Geography, French and Physical Education

John Paul Academy
01.2013 - 01.2018

Level 2 3 & 4 SVQ -

Business Administration

BSL - Level 1 - Sign Language

Sign Language

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