Summary
Overview
Work History
Education
Skills
Timeline
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KARLA MARIE WOOLLEY

Cabin Manager
Royston,Bedfordshire

Summary

Experienced cabin crew member with over thirteen years of experience in the aviation industry . Excellent reputation for resolving problems and improving customer satisfaction. Im a hard working individual with a positive outlook towards life, always keen to learn new skills and love to challenge myself Where ever possible. I pride myself on my confidence to throw myself into new situations without being afraid of a new challenges. I have excellent customer skills which I have gained over my years of work experience and can communicate effectively with people on all levels. I have a polite manner with lots of patience and enjoy working along side others as apart of a team to ensure all customers receive the best possible experience. I am capable of working alone or as part of a team and can be relied upon to maintain company standards at all times. Hardworking and passionate job seeker with strong organizational skills eager to prolong my career in this industry.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work History

Till Clerk/Customer Service Desk/Bakery

Morrison’s
Cambourne, Cambridgeshire
02.2003 - 02.2004
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Checked personal identifications during alcohol and tobacco sales.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Followed production chart to keep hot, fresh products available daily.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.

Cabin Crew/ Cabin Manager

EasyJet
Luton, Bedfordshire
05.2010 - Current


  • Taking responsibility for both passenger and crew safety
  • Carrying out security searches and checks
  • Providing a high level of customer service to our passengers
  • Handling money and operating EPOS machines
  • Maintaining knowledge of current first aid and emergency procedures onboard
  • Using the PA system to address passengers
  • Knowing all the responsibilities of each different cabin crew number, as each number has different duties and areas of responsibility
  • Guarding the flight deck door when a crew member needs to enter the flight deck
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensure both passengers and cabin crews needs are met through out the day.
  • Overall management of the aircraft cabin.
  • Ensure company on time performance is met daily.

Customer service advisor

NRS National Care
Huntingdon
05.2009 - 05.2010
  • Answer 200 calls a day
  • Input invoices into the system
  • Arrange collection of medical equipment
  • Respond to emails
  • Deal with any customer complaints
  • Take orders from nurses and occupational therapists
  • Sort routes for my delivery drivers each morning
  • Address issues and schedule repair appointments.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Dot com picker

Tescos
Bar hill, Cambridge
  • Pick shopping for customers that have made shopping orders online in a set amount of time
  • Help out in different departments if needed or at peak times.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Ensure a certain amount of orders where picked a day to maintain targets.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Helped customers on the shop floor if needed.

Show home cleaner

Clean
Offord, Huntingdon
  • Trusted with company van along with fuel card.
  • Obtained numerous keys for different properties around the UK.
  • Sent out alone to be trusted to do the job to a high standard
  • Set a certain amount of jobs each day which I had to keep to, to ensure customers kept com
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered new cleaning supplies for upcoming jobs.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury.
  • Worked alongside other cleaners to complete jobs.

Van Driver

Marshalls
Cambridge
  • Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
  • Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
  • Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
  • Managed reservations and pre-booking, scheduling passenger pickup and enabling on-time pickup.
  • Performed minor repairs to vehicles such as tire changes, fluid top-offs, windshield wiper replacement and tire pressure checks.
  • Deliver a certain amount of lorry parts for my certain route, we had AM and PM orders so had to stick to a time scale in order to get this done each day
  • Trusted with my own and fuel card
  • Take payments from customer and cash them in at the end of the day
  • Help pick items when short staffed
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.

Education

Gcse - Secondary school

Longsands
Saint Neots, CAM
09.1998 - 09.2003

Nvq - Holistic therapy

Peterborough college
Peterborough, PTE
09.2007 - 09.2008

Nvq - Hair and beauty

Cambridge College
Cambridge, CAM
09.2004 - 09.2005

Skills

First aider

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Timeline

Cabin Crew/ Cabin Manager

EasyJet
05.2010 - Current

Customer service advisor

NRS National Care
05.2009 - 05.2010

Nvq - Holistic therapy

Peterborough college
09.2007 - 09.2008

Nvq - Hair and beauty

Cambridge College
09.2004 - 09.2005

Till Clerk/Customer Service Desk/Bakery

Morrison’s
02.2003 - 02.2004

Gcse - Secondary school

Longsands
09.1998 - 09.2003

Dot com picker

Tescos

Show home cleaner

Clean

Van Driver

Marshalls

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KARLA MARIE WOOLLEYCabin Manager