- Dancing Bachata dedication of 3 years to be advanced
- Dancing Salsa commitment to be intermediate level plus
Karla Regan
London
Summary
Results-driven professional with over five years of customer-facing experience in retail, hospitality, and logistics. Demonstrated ability to enhance client satisfaction through tailored service and relationship building. Proven track record of developing customized plans that prioritize client wellness and engagement.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Massage and Skincare Therapist
Ambassador-Mobile
05.2025 - Current
- Delivered personalized massage therapy sessions, focusing on relaxation and therapeutic benefits.
- Applied advanced skincare techniques, including electrical facials and microdermabrasion, resulting in improved skin health.
- Enhanced client wellness through tailored therapeutic techniques and advanced skincare treatments.
Key Holder
Tesco Mobile
Manchester
03.2025 - 03.2026
- Oversaw daily opening and closing procedures, ensuring smooth operations and security.
- Monitoring daily sales and ensuring the store is properly secured each day.
- Managed customer transactions, including payments, returns, and exchanges, to maintain smooth operations.
- Guided customers in product selection and purchase decisions, enhancing their shopping experience.
- Recommended additional products and services, contributing to increased sales opportunities.
- Established mobile phone contracts through Salesforce, ensuring accurate data entry and compliance with company policies.
- Provided technical support and troubleshooting.
Barback/Host
Bar 10
Alderly Edge, Cheshire
07.2022 - 09.2025
- Delivered exceptional customer service and worked with team members to ensure customer satisfaction.
- Addressed and resolved customer issues promptly to maintain satisfaction and loyalty.
- Prepared basic drinks tailored to customer preferences, contributing to a positive dining experience.
- Cultivated effective communication skills through direct interactions with customers at front of house.
Logistics Clerk
Domu Brands
Manchester
03.2022 - 06.2022
- Coordinated with companies to ensure timely deliveries and accurate verification of purchase orders.
- Created and maintained detailed reports that offered insights into performance and financial status.
- Developed payment tracking sheets using Excel to improve financial accuracy and oversight.
Education
NVQ Level 3 - Massage Therapy & Facial Electrics
05-2025
- Electrical facials
- Microdermabrasion, galvanic, microcurrent, vacuum suction, & high frequency
- Swedish body massage
- Indian head massage
- Pre-blended aromatherapy
Skills
- Organisational skills
- Communication skills
- Customer service and support
- Motivational techniques
- Consultation expertise
- Client relationship management
- Adaptive problem solving
- Time management
- Product recommendations
- Confident communication
- Active listening
- Treatment planning
- Record keeping
Certification
- Flight Closure and API, 2021-01-01
- Teaching English as a foreign language, The TEFL Academy, 2021-01-01, Present
Interests
Custom
Motivated and eager to apply skills in a dynamic organisation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Massage and Skincare Therapist - Ambassador-Mobile
05.2025 - Current
Key Holder - Tesco Mobile
03.2025 - 03.2026
Barback/Host - Bar 10
07.2022 - 09.2025
Logistics Clerk - Domu Brands
03.2022 - 06.2022
Sale High School - NVQ Level 3, Massage Therapy & Facial Electrics