Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla McCaul

Dungannon ,Co Tyrone

Summary

I am a motivated A-Levels student building strong customer service, communication and teamwork skills through study and customer-facing work. i can learns quickly, adapts to new tasks and contributes a calm, positive approach when handling enquiries, complaints and service standards.

Overview

1
1
year of professional experience

Work History

Restaurant Waitress

Gasworks
Dungannon, Co Tyrone
09.2024 - 06.2025
  • Welcomed customers warmly and politely, creating a positive first impression.
  • Participated in staff training to remain informed on menu changes and service protocols, ensuring confidence and full capability during shifts.
  • Addressed customer service enquiries promptly and accurately, enhancing overall customer satisfaction.
  • Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.

Education

A-Levels - Higher Education

Intergrated College Dungannon
Dungannon
01-2027

Skills

  • High customer service standards
  • Teamwork experience
  • Customer relationship management
  • Menu knowledge
  • Complaint resolution
  • Positive attitude

Timeline

Restaurant Waitress

Gasworks
09.2024 - 06.2025

A-Levels - Higher Education

Intergrated College Dungannon
Karla McCaul