Karla Lowe

As the personnel assistant to the franchisor, my job criteria for this role was, to perform audits over the 7 stores in preparation for the annual audits from company auditors. This involved health & safety, food safety/hygiene, and fire safety audits.

Other job roles:

• Enhanced customer interaction by implementing effective communication strategies.
• Cultivated a positive team environment for improved operational efficiency.
• Fostered strong relationships with suppliers, securing favourable payment terms.

As a First Assistant, I served as the right-hand person to the General Manager, responsible for managing all aspects of the business when the GM was unavailable. I played a crucial role in the restaurant’s profitability, contributing to sales growth and food cost management while ensuring 100% food and health and safety compliance. Customer satisfaction was always my top priority, ensuring that they consistently received exceptional service and standards.

As a shift manager, I conducted regular staff meetings, kept everyone updated about company policies and changes, minimised downtime with proactive equipment maintenance checks, honoured employee punctuality by creating fair rota's that respected their time off requests. I also assisted employees in resolving workplace conflicts, improved overall team harmony. Oversaw cash management processes, ensured accuracy at end of each shift.

As a highly motivated and adaptable individual, I’m eager to resume my career after taking time off to raise my two children. With their settled lives, I believe this is an opportune moment to refocus my efforts and contribute my past experience and knowledge to a new field.