Karla Jones

Provided administrative support to psychiatrists in a busy mental health service, managing urgent prescriptions, patient correspondence, and letters to organisations such as PIP, DVLA, and GPs. Coordinated appointments, referrals, and meetings, maintaining accurate and confidential patient records. Supported high-risk cases by arranging chaperones and urgent reviews, ensuring patient safely. Served as a key point of contact for patients, carers, and professionals, helping the psychiatric team work efficiently under pressure.

In this position, I provided administrative and patient support for the psychology service across Worcestershire, covering Worcester, Evesham, Pershore, Redditch, Kidderminster, Malvern, and Droitwich. I acted as the first point of contact for patients and carers, answering calls with sensitivity and professionalism. My role involved processing referrals, booking treatment sessions, and ensuring communication between patients, clinicians, and partner services was clear and efficient. I supported psychologists and therapists by preparing clinical documents, updating confidential records, and helping coordinate workloads across the team. Working across such a wide areas strengthened my ability to stay organised, adapt quickly, and balance the needs of both staff and patients.

In my role with the Early Intervention in Psychosis team, I was often the first point of contact for patients, carers, and professionals. I managed a wide range of tasks, including taking calls, processing referrals, booking and coordinating appointments, and updating confidential patient records. I regularly liaised with pharmacies about medication, supported clinicians with documents and reports, and ensured that communication between staff, patients, and families was smooth and professional. This experience strengthened my ability to stay organised, work well under pressure, and provide cal, reliable support in a busy mental health service.

I supported the charity's eBay operations by photographing clothes, toys, and various donated items for online listing. Many of the items I photographed were successfully sold, demonstrating the importance of high-quality visuals in attracting buyers. I also assisted with tagging and organising warehouse inventory to ensure smooth operations. This role allowed me to apply my photography skills, enhanced through a digital marketing photography course, to support a meaningful cause while gaining valuable experience in e-commerce and charity retail.