KARL WILLIS
Fulbourn,Cambridgeshire
Summary
Dedicated Assistant experienced in building maintenance and customer relations. Delivered exceptional customer service through effective decision-making and strong communication skills. Focused on improving operational efficiency and enhancing customer experience within collaborative work environments.
Overview
6
6
years of post-secondary education
18
18
years of professional experience
Work history
Floor assistant
Vue Entertainment
Cambridge, Cambridgeshire
2019.08 - 2025.07
- Managed difficult customers professionally, ensuring satisfaction and maintaining company reputation.
- Guaranteed guest safety by managing audience in emergencies, following venue evacuation procedures.
- Assisted customers with seating arrangements for optimal viewing pleasure.
- Maintained venue cleanliness after events, collecting rubbish, storing furniture, and sanitising surfaces to enhance guest experience.
- Collaborated with team members for effective operation of cinema services.
- Conducted thorough checks after each screening, collecting left-behind items or waste.
Counters assistant,Produce assistant
Asda
Cardiff,Cambridge
2009.11 - 2019.07
- Facilitated customer enquiries with promptness and politeness.
- Contributed to stock rotation, maintaining optimum freshness.
- Supported colleagues during busy periods ensuring smooth operation of the department.
Bakery assistant
Sainsburys
Cambridge, Cambridgeshire
2007.10 - 2009.09
- Complied with food safety regulations, ensured a safe environment for customers and staff alike.
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
- Maintained an organised workspace; promoted efficient workflow within the bakery.
- Delivered outstanding customer service to improve word-of-mouth recommendations.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Updated product labelling and pricing to reflect discounts and offers.
Education
GCSEs -
Cottenham village college
Cottenham, Cambridgeshire 2001.09 - 2006.09
NVQ Level 1 - Health and safety in construction
Cambridge Regional College
Cambridge 2006.09 - 2007.06
Skills
- Emergency response procedures
- Venue safety protocols
- Customer relations
- Client support
- Multi-Tasking capability
- Decision-Making acumen
- Merchandise promotion
- Warehouse procedures knowledge
Affiliations
- History
- Traveling
- Sports
Timeline
Floor assistant
Vue Entertainment
2019.08 - 2025.07
Counters assistant,Produce assistant
Asda
2009.11 - 2019.07
Bakery assistant
Sainsburys
2007.10 - 2009.09
NVQ Level 1 - Health and safety in construction
Cambridge Regional College
2006.09 - 2007.06
GCSEs -
Cottenham village college
2001.09 - 2006.09