Karl Stauss
Pulborough,West Sussex
Summary
Client-focused professional with extensive experience in managing complex commercial office projects in the UK construction industry. Demonstrated success in fostering long-term client relationships through innovative problem-solving and strategic thinking. Skilled in enhancing operational delivery and commercial performance. Seeking to leverage account management expertise in a creative environment.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Head of Client Delivery
AET Flexible Space
East Grinstead, West Sussex
2015.11 - 2026.04
In this role, I manage the entire sales process from the initial design concept through to order receipt and project completion. I maintain strong product knowledge and work closely with design teams and all project stakeholders to ensure expectations are aligned and projects run smoothly. I am the main point of contact throughout the project, ensuring clear communication and delivering solutions tailored to each client's needs and operating as an escalation point in the event of negotiations or project challenges.
RESPONSIBILITIES
● Qualifying new project enquiries and initiating technical discussions to understand client needs
● Delivering comprehensive presentations and system demonstrations to give clients and partners confidence in our solutions
● Building strong working relationships with developers, architects, consultants, project managers, and contractors
● Attending design meetings to help align system designs with project requirements
● Managing multiple projects at various stages and ensuring all stakeholders are kept informed and satisfied
● Preparing accurate cost estimates and detailed quotations that meet client needs and company profitability goals
● Leading the tender and negotiation process to secure favourable terms and successful contracts
● Producing engaging marketing material such as case studies, and presentations that showcase correct system application and product benefits
● Representing the company at industry events and client functions to build networks and grow business opportunities
● Training new employees and mentoring team members to help them develop professionally
KEY ACHIEVEMENTS
● Delivered over £30 million in underfloor air conditioning projects by leading design, project management, and client acquisition efforts
● Commissioned consultancy WSP to produce a report highlighting our product's environmental benefits and positioning AET as a market leader
● Managed the creation of an acoustic testing environment that demonstrated product performance and helped address client concerns
● Participated as a panel speaker at industry events, sharing industry expertise and enhancing company visibility
Education
BA Hons - Photography
Surrey Institute of Art & Design
Farnham, Surrey 1997.09 - 2000.06
Skills
- Client Relationship Management
- Stakeholder Engagement & Collaboration
- Presentation & Proposal Development
- Continuous Improvement & Process Optimisation
- Technical & Creative Briefs
- Creation of Marketing Content
- Project Delivery & Management
- Budget Management & Cost Control
- Negotiation & Contract Management
- Team Leadership, Training and Mentoring
- Presentations & panel hosting
- Event Coordination, Hosting & Networking
- Service Delivery Excellence
Affiliations
- Keen golfer who enjoys going to the gym, refurbishing old trainers, decorating, walking the dog and spending time with my wife and two teenage children.
Timeline
Head of Client Delivery
AET Flexible Space
2015.11 - 2026.04
BA Hons - Photography
Surrey Institute of Art & Design
1997.09 - 2000.06