Summary
Overview
Work history
Education
Skills
Hobbys and Intrest
Timeline
Karl Gaskin

Karl Gaskin

Keighely,York

Summary

Passionate, self-motivated and outgoing individual with proven customer service skills developed through training and progression. Experienced in working as part of a successful team and individually, meeting the needs of customers and contributing to the successful running of a family run pub. Have successfully completed NVQ in Health and Safety and Catering and Hygiene at Calderdale College.


Hard-working Team Leader with 5 years of experience in Office and callcentre environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.

Overview

11
11
years of professional experience

Work history

Deputy team leader

SmartSearch
Ilkley, Bradford
09.2019 - Current
  • Being the front line of the business
  • Speaking to potential clients booking them in for online demonstrations with our sales team
  • Build a pipeline of potential clients base, keep in contact with them build up a relationship
  • As a senior one of my roles is demonstrating communication skills when training new team members to ensure a high level of service is constantly maintained.
  • Provided visionary leadership to guide My team to achieve and surpass KPI targets, leading to team Targets been hit .
  • Led by example to instill positive, inclusive and collaborative culture in team of 7.
  • Recognised exceptional individual performance for improved motivation.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Promoted professionalism among staff to develop productive relationships.

Assistant Manager

The Royal Oak, Timothy Taylor
09.2013 - 01.2018
  • Providing a range of customers with beverages with high quality customer service
  • Adhering to security procedures when securing the building at the end of the night, locking up and securing the premises
  • Demonstrating communication skills when training new team members to ensure a high level of service is constantly maintained
  • Working effectively to ensure the efficient running of the business
  • Managing stock levels and placing orders when required
  • Till management - including end of day cashing up and float maintenance
  • Coordinating events from 20-200 people, including catering and liaising with the client to delivery their requirements
  • Responsible for banking large amounts and ensuring enough change is on hand for the busy weekend periods
  • Entrusted to run the kitchen on weekends and catering the functions, which included hot and cold buffets and sit down meals
  • Adhering to health and hygiene standards, including cleanliness of the bar, kitchen and carrying out regular line cleans, at first supervised, and once trained, then independently.

Store Assistant

Tesco Express, Sandymount
11.2012 - 01.2013
  • Worked on stocking shelves and warehouse
  • Trained on cashier desk
  • Received training in different areas of the store to ensure maximum flexibility during shifts.

Education

A-Levels -

Ringsend College

Skills

  • Active Listening
  • Communication
  • Computer Skills
  • Customer Service
  • Interpersonal Skills
  • Leadership
  • Management Skills
  • Problem-Solving
  • Time Management
  • Transferable Skills
  • Conflict resolution
  • Conducting disciplinaries
  • Team supervision
  • Client support
  • Team development strategies
  • Employee coaching and mentorship

Hobbys and Intrest

Enjoy attending the gym and keeping fit after recently successfully completing a “Biggest Loser” challenge. Keep up with family and friends. Huge football fan and enjoy playing as a hobby.

Timeline

Deputy team leader - SmartSearch
09.2019 - Current
Assistant Manager - The Royal Oak, Timothy Taylor
09.2013 - 01.2018
Store Assistant - Tesco Express, Sandymount
11.2012 - 01.2013
Ringsend College - A-Levels,

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Karl Gaskin