Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Karl Craig Hickson

Treeton,Rotherham

Summary

Accomplished professional with extensive expertise in operations management, revenue generation, and profit & loss accountability. Demonstrates a strong track record in new store openings, contract management, and recruitment. Skilled in sales & marketing, team engagement, and training & development. Adept at quality control, project management. Proven ability to enhance performance through strategic planning and leadership. Committed to fostering team building and resourcefulness while maintaining calm under pressure. Career goals include leveraging skills in leadership and people management to drive organisational success.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Brand Trainer

QFM Group
Sheffield, Sheffield
02.2023 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Benchmarking functional best practices to enhance capabilities for present and future organisational goals.
  • Developed and finalised Annual Operating Plan in collaboration with leadership team.
  • Managed profitability metrics on a store-by-store basis to maximise financial performance.
  • Influenced teams to consistently exceed customer expectations through strategic initiatives.
  • Participated in strategic operational plans and collaborated with management on execution.
  • Created and executed events aimed at boosting sales and customer engagement.
  • Analyzed daily, weekly, and monthly P&L to improve overall business performance.
  • Identified training needs and conducted tailored programmes to meet business requirements.
  • · Take accountability to develop and support through training execution.
  • · Complete and deliver inductions and onboarding processes
  • · Facilitate internal development through Workshops for Shift Managers/Assistant Managers/Restaurant managers.
  • Constructed onboarding plans for fellow PCC's including structured MAPP days for PCC's.
  • A certified practitioner for Heartstyles behaviour indicators, facilitating Heart styles for QFM group and nationally.
  • Spear heading Leadership development projects within the QFM Group to grow management teams and create consistency throughout QFM Group.
  • Engage and empower stores around People metrics including but not exempt of shift to optimums (Store structure), Induction and station training, compliance and LTO's.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • · Build a consistent and effective succession plan in line with optimums
  • · Effective communication with tough love conversations encouraging above the line behaviours
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.

Restaurant general manager

QFM Group (KFC)
Sheffield, Sheffield
01.2016 - 02.2023
  • Identified areas of improvement through regular performance reviews.
  • Boosted profitability through effective cost control measures.
  • Negotiated contracts with vendors, securing best possible pricing agreements.
  • Managed staff rosters for optimal productivity and efficiency.
  • Managed daily cash up procedures, ensuring accuracy in financial reporting.
  • Fostered a positive working environment, resulting in lower staff turnover rates.
  • Maintained a high standard of food quality with strict adherence to health and safety regulations.
  • Streamlined processes for better service delivery and improved guest experience.
  • Achieved high-level sanitary standards with regular cleanliness checks.
  • Trained team members to deliver exceptional customer service.
  • Ensured smooth operations by maintaining open communication lines with all staff members.
  • Conducted regular meetings with kitchen staff for consistent culinary output.
  • Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
  • Coordinated promotional events to increase brand visibility within the local community.
  • Oversaw inventory management to prevent stock shortages or excesses from occurring.
  • Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
  • Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
  • Improved customer satisfaction by implementing innovative restaurant management strategies.
  • Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Hired, trained and managed restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores.
  • Provided staff training, effectively utilising cross-training methods to maintain the highest levels of productivity.
  • Improved efficiency and sequence of service, reducing waiting times.
  • manage payroll for restaurant staff.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Established safe and secure dining environment with strong sanitation standards.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.

Assistant general manager

QFM Group (KFC)
Sheffield, Sheffield
08.2015 - 12.2015
  • Developed partnerships within the industry for beneficial collaborations.
  • Achieved smooth workflow with diligent project oversight.
  • Liaised with other department heads to coordinate inter-departmental tasks smoothly.
  • Managed inventory, ensured consistent supply of resources.
  • Established effective communication channels with customers for superior service delivery.
  • Oversaw procurement processes, secured cost-effective supplies always.
  • Facilitated financial reporting, created transparency in business transactions.
  • Integrated sustainable practices into business operations, contributed towards environmental responsibility.
  • Ensured compliance with health and safety standards for a safe workplace.
  • Improved team productivity by implementing new management strategies.
  • Prioritised staff welfare for improved morale and commitment.
  • Resolved underlying issues swiftly, mitigated potential risks effectively.
  • Streamlined operational efficiency for enhanced customer satisfaction.
  • Managed recruitment process, brought talented professionals on board.
  • Conducted regular employee training to enhance skillsets.
  • Supervised daily operations for seamless business activities.
  • Implemented budgeting controls to maintain financial stability.
  • Led quality assurance initiatives, maintained high product standards consistently.
  • Fostered a positive work environment with regular team-building activities.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Worked with General Manager to determine effective business strategies.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining customer satisfaction.
  • Implemented cost control measures, reducing controllable costs.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Shift supervisor

QFM Group (KFC)
Rotherham, Sheffield
06.2014 - 08.2014
  • Fostered a positive work environment, resulting in increased employee morale.
  • Provided constructive feedback to employees, fostering professional growth and development.
  • Ensured adherence to health and safety regulations; maintained safe workplace conditions.
  • Conducted regular inventory checks; ensured consistent stock levels.
  • Monitored cash registers and transactions, reducing instances of financial discrepancies.
  • Ensured food preparation met required standards; contributed towards favourable restaurant reviews.
  • Collaborated with management on staff recruitment, enhancing team performance.
  • Facilitated smooth handovers between shifts for seamless business operations.
  • Improved team cohesion by implementing effective communication strategies.
  • Coordinated staff training for improved service delivery.
  • Upheld company policies consistently, reinforcing a culture of compliance within the team.
  • Implemented new operational guidelines resulting in improved workflow efficiency.
  • Resolved customer complaints promptly, leading to enhanced customer relations.
  • Managed shift operations whilst ensuring customer satisfaction.
  • Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
  • Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
  • Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
  • Handled any emergencies or issues during shifts with professionalism and calmness.
  • Delegated tasks to staff members to ensure efficient shift operation.
  • Adhered to company standards and compliance requirements for operations and cleanliness.
  • Kept employees operating productively to meet business and customer needs.
  • Trained and mentored new employees to maximise team performance.
  • Led by example and demonstrated company best practices.
  • Effectively organised staff placement per shift with zero error rate.
  • Ordered stock and procured services to deliver on company goals.
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget.
  • Supervised activities of workers and enforced safety regulations.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.

Team member

QFM Group (KFC)
Rotherham, Sheffield
08.2013 - 05.2014
  • Upheld company policies strictly, fostering a compliant work environment.
  • Achieved efficient workflow with proper time management.
  • Collaborated effectively with team members to meet project deadlines.
  • Ensured workplace cleanliness with regular maintenance tasks.
  • Provided excellent customer service to enhance business reputation.
  • Maintained high standards of food hygiene, securing customer trust.
  • Managed cash register transactions for accurate record keeping.
  • Facilitated customer relations for increased brand loyalty.
  • Delivered orders promptly, ensuring high levels of customer satisfaction.
  • Conveyed product information effectively to customers, promoting sales.
  • Handled difficult customers, resulting in conflict resolution.
  • Assisted in stock take, maintaining sufficient inventory at all times.
  • Displayed teamwork skills to improve overall productivity.
  • Collaborated closely with management on promotion strategies, boosting store visibility.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Remained flexible to cover shifts and work overtime as required.
  • Prepared and packaged orders with precise presentation skills.
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Completed opening and closing checklists to create welcoming store environment.
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.

Customer service assistant

Capita (O2/British Gas)
Rotherham, Sheffield
05.2012 - 01.2013
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Showcased strong communication skills when explaining promotions or discounts to customers .
  • Managed Calls based on demand supporting customers with all enquires including, payments, new contracts and building knowledge around the processes.

Education

NVQ Level 4 - Hospitality Manager Level 4

Apprenticeship and Technical Education
Sheffield
09.2021 - 09.2023

A-Levels - Business Studies

AQA
Rotherham

A-Levels - Psychology

AQA
Rotherham

A-Levels - Sociology

AQA

A-Levels - PSHE

AQA

Skills

  • Operations Management
  • Know How Builder
  • Revenue Generation
  • Profit & Loss Accountability
  • New Store Opening
  • Contract Management
  • Recruitment
  • Sales & Marketing
  • People/Team Engagement
  • Training and development
  • Quality Control
  • Project Management
  • Vendor Management
  • Performance management and coaching
  • Job Advertisement and development
  • Employee Inductions
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Public speaking
  • Team building
  • Strategic planning
  • Leadership
  • Resourcefulness
  • Inventory management
  • Quality Assurance
  • Upselling
  • troubleshooting

Affiliations

  • Hiking
  • Nature
  • Football (Liverpool)
  • Palaeontology and Geology

Accomplishments

Team of the year (QFM Group) 2018

RGM of the year (QFM Group) 2019

Champions Club (KFC YUM) 2020

Climbed Mount Snowdon 2024

Sky Diving 2019

Bungee Jump 2021



Certification

BCS Level 2 Certificate for IT 2010

Safe guarding certificate 2017

IOSH certificate 2021

Heart styles Pactitioners

References

References available upon request.

Timeline

Brand Trainer

QFM Group
02.2023 - Current

NVQ Level 4 - Hospitality Manager Level 4

Apprenticeship and Technical Education
09.2021 - 09.2023

Restaurant general manager

QFM Group (KFC)
01.2016 - 02.2023

Assistant general manager

QFM Group (KFC)
08.2015 - 12.2015

Shift supervisor

QFM Group (KFC)
06.2014 - 08.2014

Team member

QFM Group (KFC)
08.2013 - 05.2014

Customer service assistant

Capita (O2/British Gas)
05.2012 - 01.2013

A-Levels - Business Studies

AQA

A-Levels - Psychology

AQA

A-Levels - Sociology

AQA

A-Levels - PSHE

AQA

Similar Profiles

Create profile
Karl Craig Hickson