karl compton
Coventry,COV
Summary
I am currently looking for full time and permanent roles in Administration or in Customer Service. I am looking for remote work or Hybrid within Coventry.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Transport for London, TFL
08.2023 - 02.2024
- Responsibilities were to read correspondence from the public were contesting against a penalty charge that were sent to them
- I read the letter, look at pictures, go into their account, make sure I get all the information needed in order to make a decision as to whether they would still be liable to pay the charge and then to create letters based on my decision
- My targets were to send a certain number of letters per shift as well as my letters were being checked to make sure I came to the correct conclusion and included all the correct information
- Just like all my previous positions, impeccable timekeeping and attendance was essential which I adhered to at all times.
Sales Advisor
O2 Mobile, Concentrix
08.2022 - 07.2023
- My contract ended due to business moving abroad)
- My duties were to take calls from customers who were reporting complaints and who were wishing to leave
- My responsibility was to keep them a an o2 customer
- I accomplished this by listening, showing empathy and solving their problems at first contact
- As working in retentions, I would be navigating through multiple systems, sometimes 7 in one call whilst listening and asking questions to give them a great deal with a phone
- Also, I would upsell for customers to buy extras such as tablets and watches
- I would also deal with a lot of angry customers and filled in complaints forms
- I would get each person to trust me and to go above and beyond to make sure the customer leaves the call satisfied
- Targets would be to sell at least 3 phones a day and upsell a certain amount of adons such as tablets to earn a bonus
- I would be marked by my calls on how I handled the customer and if I scored 110/120, I would pass
- This would include friendliness, selling, security.
Call Centre Advisor
Severn Trent
Coventry
09.2021 - 07.2022
- This was a 6-month, but extended) My role was to take calls from the public who were mostly distressed as they are reporting problems with water or waste and traffic
- This could be reporting car accidents for signs to be placed due to ongoing work, flooding in properties, sewers bursting and flooding on roads
- Listening carefully and showing empathy was a big part of this role
- I would have to remain calm and empathic I was being shouted at and understand these are stressful times
- I would have to take between 30 – 50 calls a day and be marked by my calls on how I handled the customer such as passing security, politeness, listening and showing empathy.
Call Centre Advisor
The National Lottery
Coventry
07.2020 - 09.2021
- This was an original 2 month contract but was extended)
- Responsibilities were to take calls from the public regarding their account
- Dealing with problems with payments and dealing with sensitive customers who were dealing with gambling addicts
- I would talk with a lot of complaints and angry customers who have had problems with payments or being locked out of their accounts
- My target was to take between 30 – 50 calls a day and to have my calls checked by my team leader and to improve when needed and leaving accurate notes.
01.2018 - 01.2019
- I became a full-time carer for my mum after she suffered a heart attack
- I took on this role until the day she passed.
An assistant Tour guide
Blackpool Tours/Blackpool
07.2016 - 08.2017
- (I left as the company went into liquidation)
- Duties included booking groups on the tour, dealing with enquiries over the phone and face to face, as well as dealing with complaints
- My time there resulted in a greater profit due to my initiative in rearranging tours and changing places of interest
- Personality Traits
- Communicating well with people from all walks of life
- Being organized and immaculate at time keeping
- Being punctual, reliable and the ability to work well under pressure
- Being straight forward and positive
- Having the Ability to co-operate with people
- Communicating with people from all types of backgrounds
- Excellent listening skills
- Being polite and patient
- Putting the customer first
- Listening and showing empathy towards individuals
04.2016
- I spent 4 weeks on work experience at Poundland
- My duties included replenishing shelves and fulfilling customers wishes when needed
- In 2005 while I was at Rathbones Training Centre, I worked for a company named Harper Chalice which sold electric fences to companies
- The role in my work experience which lasted for six weeks was an administrator
- I took part in several assignments which included interacting with the public while asking them to answer a few questions on Coventry City for an assignment
- While travelling I spent time working in bars and in the hostels where I stayed in exchange for accommodation
- Duties included cleaning tables and collecting empty glasses/bottles
- Serving drinks, showing people around the buildings
- Informing people of activities to do and overall receptionist duties
- In 2005 I worked voluntarily for Homeless International for two weeks
- My duty was to package and to send out leaflets to companies
- During holidays I also spent a few hours working in bars in exchange for accommodation
- Duties included cleaning tables and collecting empty glasses/bottles
- In March 2016 I was lucky enough to spend two weeks as a jury member
- During this time, I learned a lot and took the advantage of taking part in this important role to change my thoughts on certain aspects of society
- For one year between
Education
Online Business Admin Level 2 - undefined
Northampton University
2021
HND - undefined
March 2015
undefined
2010
HND - Law, Psychology, Criminology & Sociology
Coventry City College
2009
undefined
Coventry City College
2008
undefined
Coventry City College
2007
undefined
Rathbones Training Centre
March 2006
undefined
Westwood School
June 2004
Timeline
Customer Service Representative
Transport for London, TFL
08.2023 - 02.2024
Sales Advisor
O2 Mobile, Concentrix
08.2022 - 07.2023
Call Centre Advisor
Severn Trent
09.2021 - 07.2022
Call Centre Advisor
The National Lottery
07.2020 - 09.2021
01.2018 - 01.2019
An assistant Tour guide
Blackpool Tours/Blackpool
07.2016 - 08.2017
04.2016
Online Business Admin Level 2 - undefined
Northampton University
HND - undefined
undefined
HND - Law, Psychology, Criminology & Sociology
Coventry City College
undefined
Coventry City College
undefined
Coventry City College
undefined
Rathbones Training Centre
undefined
Westwood School
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