Karl Buckland
Colchester,Essex
Summary
Experienced professional in mechanical and electrical systems with a focus on electronics repair, fault diagnosis, and preventive maintenance. Skilled in access control systems and security management, with hands-on involvement in anti-social behaviour and profit protection projects. Strong problem-solving and communication skills enhance operational efficiency and security measures.
Overview
1
1
Certification
9
9
years of professional experience
Work history
Field Service Engineer
Giesecke & Devrien
2025.11 - 2026.07
- Installed, commissioned and configured cash-handling equipment across multiple product lines (Volumatic series, coin and cash counters, till boxes & conveyor belts in addition to legacy units including the RS line, EMR, ATMs, Cash Converters), ensuring secure, compliant operation.
- Troubleshot mechanical, electrical and firmware faults; replaced components, re-calibrated sensors, and restored functionality within service-level targets, ensuring optimal equipment performance.
- Executed scheduled preventive maintenance and on-site diagnostics, performing corrective repairs to minimise downtime and extend asset life.
- Updated firmware and software, validated system performance, and completed rigorous post-repair testing to guarantee reliability.
- Managed spare-parts inventory and logistics, maintained comprehensive service records, and produced clear technical and customer-facing reports to enhance communication and service efficiency.
- Delivered technical training and user support to clients, improving operational confidence and reducing repeat support requests.
- EOE, & London areas
Field Service Engineer
Sesami
2025.02 - 2025.10
- Provided nationwide on-site installation & service, commissioning and maintenance of cash handling related equipment across diverse businesses.
- Set-up, tested & assisted with the installation of RS6 units during project deployments, performing site configuration, acceptance testing and training.
- Diagnosed and resolved mechanical, electrical and firmware issues. Performed calibrations and corrective repairs to meet SLAs and minimise downtime.
- Executed firmware and software updates, conducted end-to-end testing, and validated system performance for compliance with standards.
- Served as primary customer contact during service visits, providing technical guidance and user training to minimise repeat visits.
- Maintained accurate service records, managed spare parts inventory, and coordinated logistics for timely service responses.
- Provided comprehensive coverage across the nation for service and support
Field Service Engineer
Consillion
2022.12 - 2025.02
- Provided installation, maintenance and field support for cash handling devices across national client accounts primarily supporting the East of England, London & Wales.
- Instrumental in the roll out, testing and maintenance of SDM note acceptors (SDM50 & SDM100) for retailers including EOEE Co-op and Fenwick; personally installing 120 devices across Suffolk, Norfolk, Essex and East London within a three month window and provided full-service coverage for all units.
- Executed firmware roll outs and system upgrades with CIMA performing validation and compliance checks to ensure reliable operation post deployment.
- Developed and implemented preventive maintenance schedules and diagnostic checklists, resulting in fewer repeat faults.
- Optimised spare-parts inventory and service reporting to enhance technician efficiency and reduce response times.
- Trained engineers on unit portfolio and provided customer training to ensure effective usage of devices.
- Ensured services reached clients across the nation
ARC/RVRC Manager
CSR
Ipswich
2019.09 - 2022.12
- Managed daily and nightly operations of ARC/RVRC operatives, scheduling shifts and assigning duties to ensure continuous service delivery.
- Prepared daily and weekly performance reports for senior stakeholders, tracking KPIs and highlighting service trends.
- Functioned as primary client contact for inquiries and incident escalations, managing contract disputes and adhering to procedures.
- Issued patrol and static guard orders via a hybrid work system for high-risk sites and coordinated execution with operatives.
- Consulted on CCTV installation, coverage and procedure at client sites, ensuring adherence to client specifications.
- Maintained payroll records using in-house systems, ensuring accurate compensation for field teams and compliance with contractual obligations.
ARC/RVRC Operative
CSR
2017.12 - 2019.09
- Responded to high-risk incidents (panic & burglary alarms, robberies, antisocial behaviour), ensuring swift and safe resolution from responding teams.
- Monitored CCTV and alarm systems, investigating activation's and coordinating rapid responses during and after business hours.
- Conducted static security and patrols for high-risk sites while managing internal hardware/software for covert tracking systems to ensure operational readiness.
- Coordinated contractor assignments, prepared purchase orders/invoices, and maintained movement logs, enhancing support for national response operations.
- Delivered administrative support across departments, maintaining databases for health & safety and payroll to ensure compliance and efficiency.
Skills
- Mechanical and electrical knowledge
- Electronics repair
- Fault diagnosis
- Electrical layout drafting / Schematic interpretation
- Soldering expertise
- CCTV and access control management
- Security systems expertise
- Profit protection strategies
- Cash management engineering
- Problem solving
- Communication skills
- Anti-social behaviour training
Hobbies
I am passionate about staying active & spending time outdoors, regularly snowboarding and sailing, both of which I also enjoy fishing & attending the gym regularly in addition to traveling, I actively participate in volunteer work at my local sailing club.
Affiliations
- Sailing
- Hobby Electronics
Certification
CCTV Security Licence
Data Protection Act Qualified
Full UK Driving Licence
References
References available upon request.
Timeline
Field Service Engineer
Giesecke & Devrien
2025.11 - 2026.07
Field Service Engineer
Sesami
2025.02 - 2025.10
Field Service Engineer
Consillion
2022.12 - 2025.02
ARC/RVRC Manager
CSR
2019.09 - 2022.12
ARC/RVRC Operative
CSR
2017.12 - 2019.09