Kárita Oliveira Ramos
London
Summary
A dedicated professional with expertise in customer relationship management and team collaboration, known for enhancing service quality and operational efficiency. Demonstrates strong leadership and problem-solving skills, effectively managing complaint resolution and process improvement initiatives. Committed to driving success through active listening and strategic planning, with a focus on continuous improvement in service delivery.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Milli Ltda
Advisor Sale
Goiania , Go
05.2015 - 04.2018
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Diploma of Higher Education - Higher school
Colegio Est Prof. Pedro Gomes
Goiania , Go 02.1998 - 11.2002
A-Levels - Assistant Social
PUC
Goiania , Ho 02.2014 - 06.2016
Skills
- Customer relationship management
- Team collaboration
- Problem solving
- Service quality management
- Complaint resolution
- Process improvement
- Operational efficiency
- Active listening
- Leadership
Languages
Italian
Intermediate
B1
English
Elementary
A2
Spanish
Beginner
A1
Portuguese
- Ola , Sou Kárita natural de Goiânia Brasil , tenho 42anos , alguns desse anos trabalhei como representante comercial para algumas empresas, a última experiência minha como colaboradora foi em 2018 como merchandising para uma empresa de fraldas descartáveis , papel higiênico e lenços umedecido , onde eu era responsável por colocar a marca em evidência nas gôndolas buscando nível de vendas para a marca.
- Tirar dúvidas dos clientes em relação ao produto
- Fazer demonstração do produto e entregar de exemplares gratuitos
Timeline
Milli Ltda
Advisor Sale
05.2015 - 04.2018
A-Levels - Assistant Social
PUC
02.2014 - 06.2016
Diploma of Higher Education - Higher school
Colegio Est Prof. Pedro Gomes
02.1998 - 11.2002