Karis Phillips

• I worked closely with the business owner to enhanced practice efficiency by streamlining administrative processes, E.g. I implemented several systems within our practice, some examples are Monday and The Box to make sure everything is recorded securely and efficiently at all times
• I Coordinated staff training sessions to enhance skills and knowledge, and to stay on top of regulatory compliant training set out by the FCA.
• I organised and launched many successful client events.
• I Mitigated risks by enforcing strict health and safety protocols within the practice by employing Peninsula to take charge of health and safety and any HR support for the practice and my colleagues.
• I Promoted positive working environment with regular team meetings and communication.
• I Maintained optimum stock levels.
• I Fostered strong relationships with all my clients through excellent communication skills. ensuring every client was treated fairly and respectfully, at all times.
• I Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
• I Coordinated regular staff meetings and performance reviews to meet practice objectives.
• I ensured the practice complied with and maintained knowledge of FCA legislation and regulations.
• Coordinated and approved annual leave for all staff.
• Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
• Performed payroll duties liaised with our accountant and ensured all staff were paid promptly and received pay slips on time etc.

• I Facilitated smooth transactions by coordinating with solicitors, mortgage brokers, surveyors, and other estate agents.
• I Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
• I Applied excellent negotiation skills during deal closing securing beneficial outcomes for clients.
• I Developed a solid network of contacts within the industry that facilitated quick sales transactions.
• I Fostered strong relationships with clients to ensure repeat business and referrals.
• I Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.
• I Organised open house events to increase visibility and interest in listed properties.
• I also Liaised with property owners and prospective new customers. this is a role that i most enjoyed, i got great pleasure in listening to my clients needs and wants and matching them to a prospective buyer and finalising a sale that was perfect fo r both parties

When the 2008 crash happened i was the re deployed into the Halifax Bank where i worked as a team to ensure many job job roles were covered.

• I Enhanced customer satisfaction by providing excellent service.
• I Conducted end-of-day reconciliation, ensuring financial accuracy.
• I Operated cash machines smoothly to expedite processes.
• I had to Stay current on banking regulations for compliance.
• I Maintained confidentiality to ensure client trust and adhere to GDPR at all times.
• I Improved efficiency with accurate money counting.