Karis Jones
London
Summary
Dynamic professional with a strong team-oriented approach and outstanding customer support skills. Demonstrates proficiency in computer skills, including Microsoft Office, and excels in leadership abilities and analytical problem solving. Known for fast adaptability, effective diary coordination, and meticulous records oversight. Experienced in procurement operations, aiming to leverage these competencies towards achieving organisational goals.
Overview
15
15
years of professional experience
Work history
Ward facilities/support assistant
Royal free hospital
London
02.2016 - Current
- Optimised stock availability to prevent shortages.
- Enhanced caller satisfaction through prompt and accurate assistance.
- Upheld workspace hygiene and organisation, surpassing health regulations.
- Guaranteed timely delivery of meals by overseeing food distribution.
- Improved ward operations through strategic collaboration with maintenance department.
- Accelerated repair processes of medical equipment alongside technicians.
- Resolved patient inquiries and complaints, contributing to overall satisfaction.
- Ensured accurate documentation for deliveries to facilitate tracking.
- Coordinated daily sorting and delivery of office mail.
- Facilitate ward moves and re orientation
- Step in for admin and reception tasks
- Managed contractor work permits and organisation of access passes.
- Liaised with and directed external contractors effectively.
- Executed offsite errands as required.
Patient environment auditor
Royal free hospital
London
07.2016 - 10.2018
- Spearheaded thorough evaluations of documents, generating detailed audit reports that informed decision-making.
- Oversaw audit workflows, identifying discrepancies and compiling substantial evidence of mismanagement.
- Enhanced control environments through strategic monitoring and implementation of suggested improvements.
- Produced comprehensive reports to communicate audit findings effectively.
- Collaborated with CQC auditors to maintain regulatory compliance.
- Provided training to junior auditors, fostered a culture of knowledge sharing and continuous learning.
Optical assistant
Boots Opticians
London
10.2014 - 01.2016
- Oversaw frame repairs and adjustments to enhance customer comfort.
- Streamlined payment processing and health insurance claims to minimise service delays.
- Managed on-site inventory to ensure consistent availability of optical instruments and products.
- Guided customers on lens and frame requirements to improve decision-making.
- Handled inbound calls and enquiries to provide exceptional service.
- Administered customer payments and generated receipts for services and purchases.
- Executed precise frame measurements before dispensing glasses to ensure customer fit.
- Safeguarded sensitive data through rigorous adherence to privacy protocols.
Store manager
Haviana
London
03.2014 - 09.2014
- Directed staff rota management and led hiring initiatives to optimise team performance
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Addressed enquiries and complaints from staff and customers, ensuring satisfaction and resolution.
- Implemented promotional displays to increase product visibility and sales.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Monitored inventory levels consistently to avoid stock shortages or overages.
Creche assistant/ Supervisor
Virgin Active
London
01.2011 - 02.2014
- Oversaw care and supervision of children from 6 weeks to 16 years.
- Coordinated bookings and handled enquiries via phone and in-person communication.
- Ensured adherence to government guidelines for childcare and safety protocols.
- Resolved various enquiries with professionalism.
- Executed compliance administration and maintained accurate filing systems.
- Streamlined recordkeeping to ensure up-to-date documentation.
- Directed diary management for effective administrative operations.
Education
NVQ Level 2 - Electrical instillation
New City College
London 09/2022 - 07/2023
NVQ Level 2 - Childcare and Education
City of Islington College
London 09/2008 - 07/2009
GCSEs - Maths c English c Science c Humanities c Travel and tourism c
Queens Park Community School
LondonSkills
- Team-oriented approach
- Outstanding customer support
- Computer skills proficiency
- Leadership abilities
- Analytical problem solving
- Fast adaptability
- Diary coordination
- Records oversight
- Microsoft Office knowledge
- Procurement operations
- Full British driving license
Timeline
Patient environment auditor
Royal free hospital
07.2016 - 10.2018
Ward facilities/support assistant
Royal free hospital
02.2016 - Current
Optical assistant
Boots Opticians
10.2014 - 01.2016
Store manager
Haviana
03.2014 - 09.2014
Creche assistant/ Supervisor
Virgin Active
01.2011 - 02.2014
NVQ Level 2 - Electrical instillation
New City College
09/2022 - 07/2023
NVQ Level 2 - Childcare and Education
City of Islington College
09/2008 - 07/2009
GCSEs - Maths c English c Science c Humanities c Travel and tourism c
Queens Park Community School