Accomplished Team Manager with significant experience in operational social work teams, demonstrating strong leadership and motivational skills during times of change. Expertise in safeguarding adults, strategic change management, and partnership working. Proven track record in performance management at both individual and team levels, including the development and implementation of improvement plans. Confident in budget management and reporting, with a focus on quality assurance, staff support, and system analysis for effective change management.
- Within this period I was a Team Manager for Locality Team, Front Door Service and Safeguarding Hub.
- Management of staff including supervision, sickness/absence and performance management.
- Attendance at a number of multi agency forums such as MARAC, Exploitation panel, Multi Agency Audits, MDT's at GP surgery are some examples.
- Financial management of social care budget and staffing budget including reporting and meeting with lead accountant.
- Chair of a number of meetings such as self neglect panel, team meetings, etc.
- Leading on and contributing to review of Council policies and procedures.
- Overall operational management of Social Care Team
including performance monitoring and management and quality assurance of interventions completed by teams.
- Leading on and contributing to strategic changes including change in team structures, development of safeguarding portal, etc.
- Set up and developed a Joined up Single Point of Access with Adult Social Care and Adult Nursing Services (NHS).
- Management of staff including supervision, sickness/absence and performance management.
- Attendance at a number of multi agency meetings.
- Financial management of social care budget and staffing budget
- Chair of a number of meetings
- Management of initial contacts to the service from adults and their carers and initial assessment offer in line with The Care Act.
- Developed processes for early support for people contacting service for the first time including initial safeguarding support also
- Led on recruitment
- Overall operational management of Social Care Team
including performance monitoring and management and quality assurance of interventions completed by teams.
- Advanced Practitioner in Duty Team
- Identified lead on rolling out 'train the trainer' model when Care Act went live.
- Worked with colleagues from other service areas to adapt current staff guidance for staff support and led on programme of training that was rolled out in small group with peers.
- Led on day to day operational management of duty service
- Supported staff with supervision and other HR related processes in line management capacity
- Led on performance management of team and wrote reports to analyse this
- Decision maker for access to crisis management support on short term basis in line contractual requirements including delegated authority as budget holder sign off.
- Joint Working, support with staff morale and confidence on complex case work including safeguarding an crisis management
- Lead on quality assurance of practice and underpinning decision making with key legislation such as Mental capacity Act, Care Act, Safeguarding procedures, etc.
- Conducted Assessments, support planning and reviews in line with The Community Care Act - relevant legislation and policies and procedures at the time.
- Completed safeguarding investigations
- Complex case holder
- Worked on named worker case load of high numbers demonstrating good organisation and prioritisation skills.
- Commitment to training and continuous professional development.
- Informal mentoring of students and less experienced staff as needed.
- Deputised for AP when opportunities arose.
- Worked across a number of teams/ service areas including locality and Duty including safeguarding screening.
- Completed assessments, support planning and reviews in line with current legislation and policies and procedures at the time.
- Attended training to develop in role and was committed to continuous professional development.
- Was involved in small task force to work on reducing significant back log sitting with duty team. Met targets with timescales and response rates set within this task force.
- Was involved in work involving people needing support who had no recourse to public funds.
- Developed skill set in crisis management work, initial safeguarding screening and duty type work.
- Worked alongside key multi agency organisations/ partners such as CHC assessors, secondary mental health teams, etc.
- Attended key multi agency forums, such as hospital weekly ward reviews and Mental health hospital.
- Strong Leadership Skills
- Extensive knowledge of key legislation, policies and procedures in Safeguarding Adults
- Motivational to others in times of change
- Experience in leading and contribution to strategic change
- Wealth of experience in partnership working
- Experience of performance management on individual and team level including developing and implementing improvement plans where needed
- Confident in budget management and reporting linked to this
- Significant experience as Team Manager in operational social work teams, including key skills such as quality assurance, staff support and management and analysis and development of systems and change when needed