Karina Tackowiak
Eccles, Manchester
Summary
Reliable and hardworking professional with strong customer service skills and experience working in fast-paced environments. Positive, adaptable, and committed to maintaining high standards.
Overview
8
8
years of professional experience
Work history
Receptionist
Delta Hotels Worsley Park Country Club
Manchester
2023.10 - 2025.06
- Provided professional customer service to hotel guests, including check-in, check-out, and assistance with inquiries and issues.
- Managed telephone and online reservations; coordinated with booking platforms.
- Handled correspondence, maintained room schedules, and updated data in the hotel management system.
- Processed payments, issued invoices, and managed guest accounts.
- Ensured high-quality service and a positive hotel image.
- Collaborated with housekeeping and maintenance departments to ensure smooth operations.
Estate Rental Agent
House Share Agency
Manchester
2022.08 - 2023.09
- Carried out viewings of rental properties
- Explained terms of lease and amounts to be paid to tenants.
- Carried out property inspections
- Handled maintenance and repair requests
- Collecting rents and keeping accurate records of all payments and deposits
- Encouraged prospective tenants to fill out applications after property tours.
- Checked common areas regularly to keep neat, clean and free of debris.
Hotel Receptionist
Gorton Mount Hotel
2022.02 - 2022.08
- Processed all guest check-ins and check-outs
- Completed activity spreadsheets and shift checklists to streamline front-of-house operations.
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
- Maintained neat, presentable reception area through frequent cleaning and tidying.
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
- Answered telephone calls with positivity and professionalism
Office Administrative Assistant
Procter & Gamble
Manchester
2020.12 - 2021.02
- Observed set rules and regulations in completing duties, resulting in high-quality and standardised work.
- Scanned, printed and posted documents to support general office administration.
- Conducted general administration tasks, including writing emails, filling out paper work, organising data and answering calls.
- Filed manual documents in alphabetical order, maintaining ease of information access and retrieval.
Line Operator
Procter & Gamble
Stretford
2019.07 - 2020.12
- Operated machines on the production line
- Ensured sequence of production process in accordance with the agreed schedule
- Followed Health and Safety policies and procedures
- Cleaned and maintained machines, equipment and workspaces.
- Set up precise machine controls to regulate material flow, temperature, or pressure.
Waitress
Baboo Restaurants
2017.08 - 2018.08
- Greeted new customers, answered initial questions and took food and drink orders.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Prepared and served coffee and cold drinks.
Education
Level 1 Business and Travel Vocational Studies
Eccles sixth form college
Manchester 2016.09 - 7 2017
BTEC Level 3 Extended Diploma - Travel and Tourism
Eccles Sixth Form College
Eccles 2017.09 - 7 2020
Functional skills Maths and English Level 1&2 -
Eccles Sixth Form College
Manchester 2017.09 - 7 2020
Skills
- Customer Service
- Communication Skills
- Multitasking
- Reservation Management (PMS systems)
- Cash Handling & Invoicing
- Teamwork
- Attention to Detail
- Professional Phone Etiquette
- Organisational Skills
Languages
English
Beginner
A1
Timeline
Receptionist
Delta Hotels Worsley Park Country Club
2023.10 - 2025.06
Estate Rental Agent
House Share Agency
2022.08 - 2023.09
Hotel Receptionist
Gorton Mount Hotel
2022.02 - 2022.08
Office Administrative Assistant
Procter & Gamble
2020.12 - 2021.02
Line Operator
Procter & Gamble
2019.07 - 2020.12
BTEC Level 3 Extended Diploma - Travel and Tourism
Eccles Sixth Form College
2017.09 - 7 2020
Functional skills Maths and English Level 1&2 -
Eccles Sixth Form College
2017.09 - 7 2020
Waitress
Baboo Restaurants
2017.08 - 2018.08
Level 1 Business and Travel Vocational Studies
Eccles sixth form college
2016.09 - 7 2017