Karina Langlois

I started working at Caterkwik in Nov 2024 as a Solutions Coordinator, a position opened for a Kitchen Designer in February 2025 followed by an internal advertisement which I promptly applied for. My duties included:

• Delivered presentations outlining proposed design solutions convincingly to potential clients.
• Suggested appropriate appliances and fixtures to complement overall kitchen design theme.
• Ensured compliance with health and safety regulations during all stages of the design process.
• Contributed innovative ideas during team brainstorming sessions resulting in unique designs.
• Established good relationships with clients through excellent customer service skills.
• Assisted in resolving any installation issues promptly without affecting project timeline.
• Prepared accurate cost estimates for customers based on their specific requirements.
• Provided detailed product information to clients, ensuring satisfaction with chosen materials.
• Handled customer queries professionally, building trust and fostering repeat business.
• Managed project timelines effectively to ensure timely completion of assigned tasks.
• Conducted comprehensive site surveys to ensure accurate measurements for design plans.
• Designed and implemented bespoke kitchen layouts for optimised functionality.
• Created 3D renderings of kitchen designs using CAD software, improving client visualisation.
• Attended trade shows and exhibitions for exposure to global kitchen design trends.
• Coordinated delivery schedules efficiently, avoiding delays in project execution.
• Collaborated with contractors, enhancing project efficiency by effective communication.
• Negotiated contracts with client, vendors and subcontractors to gain mutually favourable pricing and timelines across project.
• Increased revenue with cross-selling and upselling techniques, offering premium materials and elevated designs.
• Produced and communicated detailed design plans using CAD software.

Running of the Foresters Arms, an established Public House in Guernsey. Duties include:

• Working 7 days a week ensuring the premises is clean and ready to operate.
• Organising and scheduling entertainment
• Recruiting staff
• Payroll and shift planning
• Ordering of stock
• Serving customers
• Banking
• Financial Accounts
• Responsible for the Liqour Licence and ensuring that the rules and regulations of The Liqour Licence Ordinance 2006 are followed

Working for a busy bus transportation company, before I left this position to take on my own company, I was currently undergoing lessons to drive a bus. My duties included:

• Handling customer complaints
• Assisting customer care with queries
• Recruiting bus drivers
• Counting and banking the drivers daily submission of cash taken on their shifts
• Processing drivers banking of cash, reporting of overs and unders and adjusting payroll of any discrepancies in overs and unders
• Personnel files, ensuring they are up to date, all documents present and creating new files for new personnel
• Assisting management with personnel meetings, disciplinaries and training
• Minute taking
• Invoice matching and processing
• Supporting the transition of a pre-paid journey card to an online travel card. The administration of phasing out the previous pre-paid system

Daily running of the operations at NetPlayTV Group in Guernsey which operated three brands of online casino (SuperCasino, Jackpot247 and Vernons).

During my time at NetPlay, I worked my way up through the ranks, taking on more responsibilities. I started as a Customer Support Agent in Nov 2011, I was promoted to Supervisor in Apr 2012, another promotion to Senior Support Supervisor in Apr 2013, promoted again to Customer Support Manager in March 2014 before my final promotion to Operations Manager in Dec 2014.

Duties included:

• Managing the Technical Support Team.
• Managing the Roulette Spinners.
• Training Roulette Spinners.
• Monitoring key areas of the business, for example our outsourced customer support team, outsourced audit and fraud department, account managers, our live TV show and performance of our Roulette Spinners.
• Checking technical faults on our software before escalating to our software provider.
• Providing training for our software.
• Maintaining admin accounts and permissions on our software database.
• Payroll.
• Shift planning for all personnel.
• Appraisals/ One to ones
• Invoice processing.
• First point of contact for our outsourced departments.
• Assisting our Fraud and Audit department in Bulgaria, assisting in checking KYC documents and their authenticity, assisting in the processing of customers withdrawals and ensuring that AML regulations were fulfilled at all times.
• Complaints and escalations from casino players
• KPI Statistics
• Updating the Profanity Filter
• Personnel Training for Customer Support, Training on the IMS Software used
• Customer support via phone, email and the online chat function
• Age verification of the casino players
• Any other tasks that needed completing.

Running a team of successful party organisers in the Jersey, Guernsey, Herm, Sark and Alderney

Duties included:

• Recruiting new Party Organisers
• Training new and old Party Organisers
• Motivating and inspiring a team of Party Organisers to be successful with their business
• Inputting figures and stats for the whole team
• Party planning
• Ordering and delivering goods
• Selling of products
• Monthly meetings to provide news and recognition

Working in a busy car dealership that covered many brands. I specialized in Landrover, Jaguar, Chrysler, Jeep, Dodge, Citroen, Peugeot and Saab Duties included:

• Ordering of car parts
• Receiving goods in and out
• Stock Checks
• Contacting customers
• Returning goods to the relevant brands
• Stats inputting