Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Karina Kornienko

7 Lions Row, Avenue Rd, Brentwood

Summary

I am a hyper- creative individual and I can apply this skill to different areas of business. I see myself as a collaborative leader with dedication to partnering with co-workers to promote empowering work culture. However I work just as successfully on my own, balancing tasks and taking charge where required. My strengths lie in building and maintaining relationships with diverse clientele. I consider myself to be a customer focused professional, dynamic in busy business environment, proficiently delivering encouragement and feedback to help others on my team to be successful. As an energetic professional with great poise and elevated mannerisms, I am also an organised, dependable and resourceful individual, successful at managing priorities with a high-energy attitude. I feel Selfridges has given me an amazing platform with a huge scope to apply my vast skillset and talents, to truly bring out my best capabilities and build a fulfilling career. I love what I do and I turn up every day with high anticipation of new success stories. I truly look forward to challenge myself further and exceed expectations in my new upcoming role as part of the Clientelling team on the Second Floor at Selfridges in Luxury Sector.



For reference please be so kind to contact:

Pauline Barco Womenswear Contemporary Manager, Selfridges & Co 07785475466


Jonathan, Designer Studio Manager, Selfridges & Co 07827808678


Fifi Coughlan, Casa Loewe Manager: 07385229301


Matteo Mattarello, Loewe Liberty London Manager: 07901670727





Overview

21
21
years of professional experience

Work history

Retail sales associate, Womenswear Contemporary

Selfridges & Co
London, City of London
12.2024 - Current
  • Established rapport with customers through attentive listening and communication.
  • Provided product knowledge to customers for informed purchases.
  • Facilitated smooth checkout process, reducing wait times for customers.
  • Collaborated with team members for efficient store operations.
  • Participated in staff meetings contributing valuable insights for improvement.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Boosted store reputation with excellent customer service skills.
  • Operated till systems correctly, ensuring accurate transactions.
  • Dealt with returns, ensuring customer satisfaction.
  • Managed stock levels for optimal store performance.
  • Conducted inventory checks to ensure stock accuracy.
  • Handled cash transactions accurately maintaining financial integrity.
  • Advised customers on product selection based on their needs.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Maintained tidy sales floor to enhance shopping experience.
  • Promoted loyalty schemes to customers, enhancing brand loyalty.
  • Contributed to sales targets through active promotion of products.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
  • Enhanced customer experience through all communication channels through professionalism and product knowledge.
  • Championed highest level of professionalism and expertise in communication and teamwork.
  • Provided management constant feedback on client activity and market trends for informed decision-making.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Upsold accessories and impulse purchases to increase store profits.
  • Minimised opportunities for theft through attentive, proactive customer service.
  • Sourced unique fashion items to meet individual client preferences.
  • Enhanced customer satisfaction by providing personalised shopping services.
  • Balanced multiple tasks simultaneously whilst ensuring high-quality results in all areas of work.
  • Provided expert advice on styles and fits to enhance client appearance.
  • Assisted clients with wardrobe updates for improved personal style.
  • Delivered excellent customer service, ensuring repeat business.
  • Handled returns and exchanges swiftly, minimising inconvenience to clients.
  • Worked closely with tailors and seamstresses to ensure ideal garment alterations for clients.
  • Managed client appointments efficiently to maximise time usage.
  • Facilitated shopping trips, reducing stress and saving client's time.
  • Communicated effectively with clients to understand their needs better.
  • Established reputation for reliability and discretion in handling sensitive client information.
  • Provided guidance and advise in choosing ideal products to meet needs of customer.
  • Established customer budgets, style and requirements before conducting personal shopping appointments.
  • Built rapport with customers to promote repeat business.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.

Luxury Sales Associate @Loewe Liberty London

Flair Agency
08.2024 - 12.2024
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Contributed to a positive work environment by collaborating effectively with team members.
  • Enhanced client satisfaction by providing personalized recommendations and attentive service.
  • Coordinated special orders for clients, liaising with warehouse team to ensure timely delivery of unique items.
  • Upheld high standards of professionalism while interacting with clients from diverse backgrounds.
  • Implemented effective upselling techniques to encourage additional purchases from satisfied customers.
  • Maintained visual merchandising standards to create an appealing store environment for customers.
  • Maximized sales opportunities by leveraging luxury brand marketing strategies and promotions.
  • Delivered exceptional customer experiences through consistent demonstration of product knowledge and expertise.
  • Demonstrated adaptability during peak periods by assisting colleagues in other departments as needed.
  • Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed strong rapport with customers, fostering loyalty and generating repeat business.
  • Built relationships with key clients, resulting in increased revenue and long-term partnerships.
  • Participated in staff training sessions to stay current on industry trends, product developments, and sales techniques.
  • Provided exceptional after-sales support to clients, resolving issues promptly and professionally.
  • Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
  • Monitored store inventory regularly, identifying trends or discrepancies that required attention.
  • Increased store revenue by consistently meeting and exceeding sales targets.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Maintained current knowledge of evolving changes in marketplace.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built diverse and consistent sales portfolio.
  • Promoted brand loyalty programme sign-ups among new clients.
  • Created a welcoming store environment with meticulous attention to visual merchandising.
  • Handled sales transactions, ensuring accuracy at all times.
  • Generated increased footfall through effective window displays.
  • Delivered excellent customer service by understanding and meeting client's luxury needs.
  • Assisted in inventory management to maintain optimal stock levels.
  • Collaborated with team members to achieve collective sales targets.
  • Built strong relationships with customers for repeat business.
  • Engaged customers on the shop floor, promoting new arrivals and bestsellers.
  • Conducted daily till checks, minimising cashier errors.
  • Used persuasive selling techniques for conversions from browsing to purchasing customers.
  • Processed returns and exchanges swiftly, maintaining customer satisfaction.
  • Demonstrated comprehensive knowledge of high-end products for informed recommendations.
  • Maintained up-to-date product knowledge through regular training sessions.
  • Managed customer complaints professionally, preserving brand reputation.
  • Greeted incoming customers and promptly offered top-quality service to assist with product selections.
  • Assessed customer needs through targeted and individualised questions, maximising customer satisfaction.
  • Monitored inventory levels and replenished floor stock promptly and discretely to maintain seamless sales floor experiences.
  • Merchandised luxury items to promote sales and showcase newly released trends and products.

Artist

KSK Gallery
Brentwood, Essex, UK
09.2022 - Current
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
  • Implemented artistic vision to give art purpose and meaning.
  • Contributed to creative process through original ideas and inspiration.
  • Displayed portfolio to show off best work to potential clients and promote skills and value.
  • Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Enhanced artistic projects by incorporating innovative techniques and materials for impactful visual presentations.
  • Ordered and maintained adequate supply of materials, supplies, and equipment.
  • Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
  • Developed comprehensive portfolios that showcased a diverse range of artistic abilities, attracting new clients and commission opportunities.
  • Consulted with interior designers to create custom artwork for various residential or commercial projects, complementing desired color schemes and aesthetic themes seamlessly.
  • Coordinated with art galleries to arrange display and sale of artwork.

Wedding Photographer

Weddings By Karina
Hornchurch, London, UK
06.2004 - 09.2019
  • Captured memorable moments by utilizing advanced photography techniques and equipment.
  • Enhanced client satisfaction with attentiveness to their specific needs and preferences in wedding photography.
  • Delivered high-quality edited images for clients, showcasing their special day through a personalized photo album.
  • Managed multiple weddings simultaneously, ensuring seamless coordination and timely execution of all tasks.
  • Developed customized photography packages tailored to meet the unique requirements of each couple.
  • Provided exceptional customer service throughout the entire planning process, from initial consultation to final product delivery.
  • Collaborated with other wedding vendors such as planners, florists, and venue coordinators to ensure smooth event operations.
  • Maximized image quality by using professional editing software and maintaining an organized digital workflow.
  • Consistently met deadlines for delivering edited images to clients, maintaining a reputation for reliability and efficiency.
  • Expanded clientele base through successful networking efforts at industry events and word-of-mouth referrals from satisfied customers.
  • Maintained up-to-date knowledge of current trends in wedding photography styles and techniques to provide innovative services.
  • Increased business revenue by offering additional products like engagement shoots, canvas prints, and custom designed albums alongside standard packages.
  • Navigated various indoor and outdoor venues adeptly while capturing stunning photographs under diverse lighting conditions.
  • Utilized social media platforms effectively for advertising services, showcasing previous work, and engaging with potential clients.
  • Educated couples on best practices for posing during portrait sessions to achieve natural-looking results that showcased their personalities.
  • Established trust with clients by consistently being punctual and prepared, ensuring seamless wedding day coverage.
  • Preserved the integrity of each couple''s unique story by capturing candid moments and genuine emotions throughout the event.
  • Secured repeat business and referrals through consistently exceeding client expectations in both service and final product delivery.
  • Directed wedding guests to pose for photographs.
  • Prepared lights and flashes to be used with cameras.
  • Calculated quotes for clients.
  • Planned and prepared for on-location and studio shoots.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Digitally edited photos to enhance appearance.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Leveraged camera gear and equipment to express creative vision.
  • Displayed portfolio to show off best work to potential clients and promote skills and value.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
  • Scheduled studio appointments to shoot wide variety of subjects.
  • Captured stunning images for variety of projects.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Assisted clients with creative ideas for photography needs.
  • Collaborated with other photographers and videographers to capture special events.
  • Customized photography strategies based on intended use and client preferences.
  • Collaborated with clients to create engaging photo albums.
  • Monitored trends in photography to stay current in industry.
  • Generated cost-effective solutions for client's photography needs.
  • Researched new camera equipment and accessories.

Education

Cognitive Behavioural Hypnotherapy

UK College of Hypnotherapy
London
05/2024 - 08/2025

Certificate of Higher Education - Cinematography

Met Film School, Ealing Studios
09/2014 - 07/2015

Higher National Diploma - Practical Photography

Cavendish College
09/2002 - 07/2003

Higher National Diploma - Journalism

City University London
London, ENG
09/2001 - 07/2002

A-Levels - Modern History, English Literature, Russian Language

Ardingly College
Haywards Heath, WSX
04/1999 - 07/2001

Skills

  • Collaborative leadership
  • Calm under pressure
  • Communication skills
  • Public speaking
  • High ticket sales
  • Resourcefulness
  • Public relations
  • Social media marketing
  • Upselling
  • Multilingual

Languages

English
Russian

Timeline

Retail sales associate, Womenswear Contemporary

Selfridges & Co
12.2024 - Current

Luxury Sales Associate @Loewe Liberty London

Flair Agency
08.2024 - 12.2024

Artist

KSK Gallery
09.2022 - Current

Wedding Photographer

Weddings By Karina
06.2004 - 09.2019

Cognitive Behavioural Hypnotherapy

UK College of Hypnotherapy
05/2024 - 08/2025

Certificate of Higher Education - Cinematography

Met Film School, Ealing Studios
09/2014 - 07/2015

Higher National Diploma - Practical Photography

Cavendish College
09/2002 - 07/2003

Higher National Diploma - Journalism

City University London
09/2001 - 07/2002

A-Levels - Modern History, English Literature, Russian Language

Ardingly College
04/1999 - 07/2001

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Karina Kornienko