Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Karina Koberova

Luton,Bedfordshire

Summary

Highly accomplished and results-driven Restaurant manager with over 10 years of experience in overseeing restaurant operations, driving sales growth, and leading high-performing teams in fast-paced environments. Expert in managing all aspects of restaurant operations, including financial oversight, customer service, staff development, and health & safety compliance. Proven track record in improving operational efficiency, enhancing customer satisfaction, and achieving business goals. Adept at crisis management and conflict resolution, ensuring smooth operations during high-pressure situations. Strong communicator and leader, committed to fostering a positive team culture, delivering exceptional guest experiences, and driving sustainable profitability.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Assistant general manager

Côte Brasserie
St Albans, Hertfordshire
03.2024 - Current
  • Conducted health and safety training sessions to improve staff awareness and ensure full compliance.
  • Managed risk assessments to identify and mitigate workplace hazards.
  • Ensured adherence to health and safety regulations at all times.
  • Performed regular on-site inspections to verify the proper implementation of policies and procedures.
  • Compiled comprehensive audit reports, leading to measurable improvements in safety procedures.
  • Implemented cost-saving initiatives that effectively reduced operational expenses.
  • Increased company profitability through strategic budgeting and financial control.
  • Identified and capitalised on new business opportunities, supporting local market growth.
  • Set budgets and forecasts for the new financial year using historical data to position the business for success.


General Manager

Prezzo
Ware, Hertfordshire
08 2021 - 03.2024
  • Oversaw daily restaurant operations and financial management, achieving a 25% increase in profitability within 6 months.
  • Implemented targeted local marketing strategies, driving a 35% increase in like-for-like sales and expanding customer covers by 20%.
  • Streamlined weekly stock counts and ordering processes, reducing inventory waste and improving stock availability.
  • Recruited high-performing candidates, improving staff retention and boosting team performance.
  • Trained and managed restaurant staff to consistently exceed customer service goals, resulting in higher guest satisfaction scores.
  • Achieved financial objectives through careful budgeting and forecasting, ensuring operational efficiency.
  • Tracked KPIs to drive profitability, optimise performance, and meet business targets.
  • Managed complex employee relations casework, achieving positive outcomes for both the business and employees.
  • Organised regular performance reviews to support employee growth and development.
  • Fostered company culture through regular staff engagement initiatives.
  • Prepared HR metrics reports, enabling informed decision-making and business strategy adjustments.
  • Assisted the HR team with general administration, ensuring optimal processing times and operational efficiency.
  • Enhanced employee performance review processes with clear goal-setting and KPI monitoring frameworks.

Deputy Manager

The George of Harpenden
Harpenden , Hertfordshire
02.2020 - 08 2021


  • Developed effective promotional offers and managed the business’s social media presence to support successful local marketing initiatives.
  • Assisted in financial management, achieving sales targets and maintaining profit margins through effective labour and cost control.
  • Maintained high standards of cleanliness and promptly addressed maintenance issues to ensure a safe and enjoyable dining experience for customers.
  • Oversaw event management, ensuring the delivery of memorable experiences for all attendees.
  • Conducted market research, identifying emerging trends and new opportunities.
  • Delegated tasks effectively, ensuring productivity within the team.
  • Developed cross-promotion strategies with new and existing partners to expand sales and marketing opportunities.
  • Analysed competitor activities to gain a strategic advantage in the marketplace.
  • Regularly updated company website content, ensuring the accuracy of information at all times.

Front of House Manager

Wagamama
St Albans , Hertfordshire
09.2014 - 12.2019
  • Worked closely with the Head Chef and kitchen team to ensure food and beverage service consistently met or exceeded customer expectations.
  • Resolved customer queries and concerns promptly, helping to maintain high satisfaction scores and encourage repeat visits.
  • Streamlined Front of House operations in high-volume restaurant through strong organisation and effective team management.
  • Created and managed staff rotas, optimising team efficiency and ensuring effective shift coverage at all times.
  • Led a large restaurant team with a positive approach, boosting performance and sustaining high morale in a fast-paced environment.
  • Recruited and trained new employees for a restaurant opening, ensuring high standards and consistent performance across the team.
  • Analysed feedback from training sessions and adjusted delivery methods to achieve more effective results across both Front and Back of House teams.
  • Improved employee engagement with implementation of customised professional development plans for each individuals.
  • Improved employee engagement by implementing customised professional development plans for each individual.

Education

Primary and After-School Education

Pedagogical Academy,
Slovakia
04.2001 -

Skills

  • Communication skills
  • Crisis management
  • Conflict resolution
  • Marketing Strategy & Sales Growth
  • Operational Efficiency & Process Improvement
  • Health & Safety Compliance
  • Customer Service Excellence
  • Financial Management & Budgeting
  • Leadership & Team Management




Languages

Slovak
Native
English
Fluent

Certification

Personal Licence
Authorised to legally supervise and approve the sale of alcohol in line with UK licensing laws and regulations.

Timeline

Assistant general manager

Côte Brasserie
03.2024 - Current

Deputy Manager

The George of Harpenden
02.2020 - 08 2021

Front of House Manager

Wagamama
09.2014 - 12.2019

Primary and After-School Education

Pedagogical Academy,
04.2001 -

General Manager

Prezzo
08 2021 - 03.2024

Similar Profiles

CREATE PROFILE
Karina Koberova