Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Karin Quesada Costa

London

Summary

  • Supervising a team of cleaners to ensure high standards are being met
  • Allocation of tasks to team and ensure cleaning specification is being met
  • Assistance with on-site audits
  • Induction, training and support for new starters
  • Ability to lead and motivate a team
  • Organise rotas, complete payroll, and other relevant paperwork
  • Manage equipment and stock levels
  • Recruitment and staff training
  • Work with the customer to address any specific requirements or concerns
  • Supervise quality control procedures to ensure that high standards are maintained
  • Assist in investigation and disciplinary processes
  • The ordering and billing procedures relevant for the site support team
  • To identify opportunities for continuous improvement and for savings where possible.
  • Keeping a daily log
  • Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency
  • Reliable and punctual.
  • Polite and courteous to all staff and customers.
  • Prides themselves on the delivery of a high standard of work

Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Cleaning Supervisor

Regent Office Care
03.2018 - Current
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

Cost Analyst

Huawei Brazil Ltda
01.2005 - 12.2017
  • Optimized budget allocation for various departments through comprehensive cost analysis and forecasting.
  • Reduced overall project costs by conducting thorough cost analysis and identifying areas for improvement.
  • Supported project managers in monitoring ongoing projects'' budgets, keeping track of costs versus benefits throughout their execution.
  • Conducted regular audits of departmental budgets, ensuring accuracy and alignment with organizational goals while minimizing discrepancies.

Education

Spanish language course certificate (280hr)

English language course certificate (4 years)

Introduction Health and safety training

Samsic Customer service training

Business administration -

HIGH SCHOOL Padre Simon Swittzar
SP, Brazil
01.2011

UNIP University
SP, Brazil
01.2011

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Decision-Making
  • Problem Resolution

Timeline

Cleaning Supervisor

Regent Office Care
03.2018 - Current

Cost Analyst

Huawei Brazil Ltda
01.2005 - 12.2017

Spanish language course certificate (280hr)

English language course certificate (4 years)

Introduction Health and safety training

Samsic Customer service training

Business administration -

HIGH SCHOOL Padre Simon Swittzar

UNIP University
Karin Quesada Costa