Summary
Overview
Work History
Education
Skills
Hobbies
Additional Information
Timeline
Generic
Karim  Deyab

Karim Deyab

Summary

Personal Qualities I am a proactive individual who embraces any job/task I am given. Through my past employment of working as a receptionist in 5 resorts, I have demonstrated that I am an approachable and problem solving individual. I have the ability to quickly build trust-worthy relationships with people, assisting to their needs to make their experience stress free. I am resilient under pressure and a quick learner. I am able to work as part of a large team with high standards and excellent time management skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

NIGHT RECEPTION Supervisor

Hilton London Metropole
01.2019 - Current
  • Writing reports for handover
  • Dealing with booking confirmation
  • Ensure guest are safe
  • Check in and check out
  • Check meeting rooms
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Trained team members on new hotel services and products to support promotional efforts.

SHIFT LEADER/SUPERVISOR

London Elizabeth Hotel
01.2018 - 01.2019
  • Handle guest complains/queries
  • Train new employees (X5 receptionists)
  • Oversee new employees
  • Staff rota
  • Reservation manager cover for 3 weeks
  • Accommodating afternoon tea for guests (Groupon)
  • Follow-up on house keeping team

RECEPTIONIST

Cleopatra Luxury Resorts
01.2016 - 01.2018
  • Makadi Bay
  • Front office employee
  • Follow procedures for guest check in and check out
  • Handle guest complaints and queries
  • Complete guest bills
  • Front desk night manager duties overseeing all departments
  • Opera system for booking reservations

Guest service agent

RUSSIAN TEACHER
01.2015 - 01.2015
  • Welcome guests as property standards
  • Handle all monies when settling bills
  • Assist with customer concerns, Sharm El Sheikh centre
  • Working with a small group of adults
  • Teaching spoken Russian

RECEPTIONIST

Island View Resort
01.2012 - 01.2015
  • Sharm El Sheikh

TELEPHONE OPERATOR

Sunrise Resorts & Nile Cruises
01.2011 - 01.2012
  • Sharm El Sheikh
  • Answering in-coming and out-going calls
  • Greeting guests
  • Arranging guest bookings; restaurants, flights, transportation
  • Sending confirmation emails
  • Dealing with guest changes in bookings
  • Fidelo system for booking reservations

Education

Bachelors - Tourism and hotel management

Fayoum University
01.2006 - 04.2010

Skills

Welcoming guests and ensuring they feel valuedundefined

Hobbies

I see myself when i go to boxing ring . it takes my away from life pressure .i love to be there and enjoy every single minute. same when i go to stadium to watch football.

Additional Information

I know very well to use the ONQ system , opera . I also have worked night audit

Timeline

NIGHT RECEPTION Supervisor

Hilton London Metropole
01.2019 - Current

SHIFT LEADER/SUPERVISOR

London Elizabeth Hotel
01.2018 - 01.2019

RECEPTIONIST

Cleopatra Luxury Resorts
01.2016 - 01.2018

Guest service agent

RUSSIAN TEACHER
01.2015 - 01.2015

RECEPTIONIST

Island View Resort
01.2012 - 01.2015

TELEPHONE OPERATOR

Sunrise Resorts & Nile Cruises
01.2011 - 01.2012

Bachelors - Tourism and hotel management

Fayoum University
01.2006 - 04.2010
Karim Deyab