Summary
Overview
Work History
Education
Skills
Affiliations
Projects
Volunteering
References
Timeline
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Karen Somira Appiah

birmingham,West Midland

Summary

Currently pursuing a BSc (Hons) in Business Information Technology at Birmingham City University with a predicted grade of 2.1. Throughout studies, a strong foundation in business systems, database development, and IT solutions has been developed. Practical experience has been gained through academic projects and internships, including work in data management, SQL, and business process optimisation. Now seeking a full-year placement to apply skills in a professional environment, contribute to innovative IT projects, and further develop technical expertise.

Overview

3
3
years of professional experience

Work History

Bartender

Constellation
Birmingham, West midland
08.2024 - Current
  • Delivered great customer service in busy, high-pressure environments, ensuring 95% customer satisfaction and repeat visits.
  • Adapted quickly to connect with 50+ people daily, fostering strong customer relationships.
  • Improved communication and interpersonal skills through 100+ customer interactions weekly, enhancing team collaboration.
  • Set up bar area daily with clean furniture, supplies, and beverage stock, preparing for peak hours with up to 200 customers.
  • Demonstrated knowledge of 30+ drink recipes, reducing service time by 15%.
  • Maintained clean, organised bar, improving efficiency and reducing customer complaints by 20%.
  • Supported serving staff with fast, accurate beverage preparation, increasing order turnaround by 25%.

Waiter

Frankfurt Christmas
Birmingham, West Midland
11.2024 - 12.2024
  • Helped bar staff prepare garnishes and mix cocktails during busy periods, serving 100+ drinks per shift.
  • Managed table settings for optimal dining experience, ensuring up to 20 tables were ready during peak hours.
  • Resolved guest complaints promptly and professionally, reducing customer complaints by 15%.
  • Assisted in food preparation, ensuring timely service delivery, reducing wait times by 10%.
  • Accurately took orders and made menu recommendations, increasing upselling of specials by 20%.

Trainee Care Support Worker

DPUK
Birmingham
05.2024 - 09.2024
  • Supported 5+ clients with daily tasks, promoting independence and well-being.
  • Developed patience and empathy through close work with individuals, helping meet personal care needs for over 30 clients.
  • Collaborated with healthcare teams, contributing to holistic care for 20+ patients, ensuring coordinated and effective support.

Technology Group Intern

Bupa
Birmingham, West Midland
06.2024 - 08.2024
  • Conducted phishing analysis and created detailed reports, enhancing cybersecurity awareness across 50+ employees.
  • Designed call tree procedure, streamlining emergency communication and reducing response time by 20%.
  • Sharpened analytical and technical skills, gaining insight into technology's role in business operations across multiple departments.
  • Assisted senior staff with data analysis tasks, informing strategic decisions that improved operational efficiency by 15%.
  • Communicated ideas and information clearly and concisely, both verbally and in writing, to diverse stakeholders.
  • Demonstrated accountability and initiative by proactively identifying and mitigating potential risks, reducing security threats by 10%.

Event steward

SNSG
Birmingham, West Midland
11.2023 - 01.2024
  • Ensured attendee safety and comfort at large-scale events, contributing to 95% satisfaction rate.
  • Resolved issues quickly and calmly, collaborating with team members to maintain smooth operations for 500+ attendees.
  • Developed situational awareness and ability to think on feet in fast-paced environments, improving event coordination efficiency by 20%.

Intern

PA Consulting
London, City of London
08.2021 - 09.2021
  • Worked in team to tackle client challenge linked to UN’s Goal 10: Reducing inequality.
  • Developed and presented creative solutions to senior consultants.
  • Refined teamwork, leadership, and problem-solving skills.
  • Gained experience presenting ideas to professional audience.
  • Adapted to new situations and learned new skills quickly.
  • Handled incoming calls and emails, ensuring prompt response.

Education

GCSEs - GCSE

London Academy
London
09.2016 - 08.2021

A-Levels -

London Academy
London
09.2021 - 08.2023

Bachelor of Science - Business Information Technology with Professional Placement Year

Birmingham City University
Birmingham
09.2023 -

Skills

  • Database Development: Proficient in SQL for designing, developing, and optimising relational databases Designed and normalized schemas for various academic projects, ensuring data integrity and scalability
  • Programming: Experienced with Python and basic web development (HTML, CSS), applying programming concepts to build solutions for real-world problems
  • Business Information Systems: Strong understanding of business process analysis and how technology can improve organisational efficiency Knowledgeable in integrating IT systems to support decision-making and operational processes
  • Data Analysis: Able to analyse data trends and implement data visualization tools to assist in business decision-making processes Familiar with tools such as Excel and Python libraries (eg, pandas, NumPy) for data manipulation

Affiliations

  • Football: Passionate about team sports and personal fitness. 
  • Card Games: Enjoy playing strategic card games, enhancing critical thinking and decision-making skills. 
  • Learning New Python Skills: Constantly improving my coding skills, particularly in Python, to stay up to date with technological trends. 
  • Netball: Active player, promoting teamwork and coordination. 
  • Basketball: Enthusiastic about playing and following basketball, enhancing physical fitness and teamwork. 

Projects

Business Information Modelling | Birmingham City university| 2023-present 

  • Studied data modelling techniques, including normalization, entity-relationship diagrams, and designing business information systems.
  • Integrate transferable skills into this section – teamwork, active listening, communication, etc.
  • Add further detail about steps taken and impact/end result of project.
  • Business Information Systems: Explored the role of information systems in optimizing business processes, with a focus on ERP systems and data management.
  • Database Systems Development: Currently learning advanced techniques in database management, including indexing, optimization, and partitioning.
  • Enterprise Systems: Gaining knowledge on large-scale enterprise systems, including their design and implementation to support business operations.

Six-form | London Academy | 2021-2023

  • Team Project at PA Consulting:Worked in a team to solve a problem using technology, aligned with the UN Sustainability Goal of reducing inequality.
    Suggested solutions for the "Good Work" program, including:Developing an app for youth clubs or referral units to advertise opportunities.
    Redeveloping the "Good Work" website to include a Fastpass feature.
    Outcome: Improved communication, teamwork, and problem-solving skills, while leveraging technology for social impact.
  • IT Project: Website Development for a Local Artist: Role: Project Manager.
    Implemented a hybrid Agile-Waterfall methodology for development, covering phases like collecting requirements, designing, developing, testing, and maintaining.
    Outcome: Delivered a functional website while gaining project management and technical development experience.
  • BUPA Internship Projects
    Call Tree Procedure
    :Developed a step-by-step document (including diagrams) for identifying and contacting team members missing phone details in the system.
    Streamlined communication and documentation processes for operational resilience teams.
    Cybersecurity and Data Projects:Assisted with phishing data analysis, learned about red teaming, and improved meeting scheduling processes via email automation.
    Outcome: Enhanced technical skills in documentation, data analysis, and cybersecurity awareness.

Volunteering

  • Maths tutor for Year 11 students, helping to improve academic performance.
  • Supported Year 7 reading development through the "Toe by Toe" program.
  • Volunteered to teach and mentor young people on the importance of technology in business sectors.

References

References available upon request.

Timeline

Waiter

Frankfurt Christmas
11.2024 - 12.2024

Bartender

Constellation
08.2024 - Current

Technology Group Intern

Bupa
06.2024 - 08.2024

Trainee Care Support Worker

DPUK
05.2024 - 09.2024

Event steward

SNSG
11.2023 - 01.2024

Bachelor of Science - Business Information Technology with Professional Placement Year

Birmingham City University
09.2023 -

A-Levels -

London Academy
09.2021 - 08.2023

Intern

PA Consulting
08.2021 - 09.2021

GCSEs - GCSE

London Academy
09.2016 - 08.2021
Karen Somira Appiah