KAREN KAUR ORJALLY
Wednesbury,Sandwell
Summary
Dynamic and results-driven professional with a strong foundation in leadership development, performance monitoring, and staff recruitment and retention. Demonstrates expertise in quality control standards and initiative taking, complemented by skills in cash handling and store layout designing. Adept at employing effective sales techniques and merchandise control to enhance client relationships and optimise warehouse organisation. Committed to fostering a positive attitude within teams while pursuing opportunities for career advancement in retail management.
Overview
23
23
years of professional experience
Work history
General manager
Foundry gym
West Bromwich, Sandwell
07.2020 - 05.2026
- Established a positive work environment which promoted staff morale and productivity.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Increased overall operational efficiency by implementing new management strategies.
- Directed day-to-day work of 5 employees and motivated teams to exceed objectives.
- Delivered front of house duties with warm and professional manner
- Maintained a good relationship with members resulting in increased member loyalty
- Handled member enquires via phone and emails to resolve any issues or problems
Customer assistant/Assistant manager
Thornton's chocolate
03.2015 - 03.2020
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Provided excellent customer service to ensure repeat business.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Stocked shelves regularly for easy access to products by customers.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Prepared orders for customers with wrapped, bagged and boxed items.
- managed rotas and staff training
Mental health support worker
Family care trust ltd
08.2012 - 02.2015
- Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
- Built trustful rapport with clients through consistent reliability and patience.
- Provided daily living assistance, promoting independent behaviour.
- Liaised effectively with healthcare professionals, contributing to integrated services.
- Assisted service users by providing emotional and practical support.
- Developed personalised care plans with service users and healthcare professionals
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
Pharmacy assistant
The co-operative pharmacy
05.2006 - 07.2008
- Provided excellent customer service, resulting in repeat business from satisfied customers.
- Conducted regular stock checks to maintain an accurate inventory system.
- Managed stock levels effectively to prevent shortages or excesses.
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
- Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
- Assisted in the dispensing of prescriptions to ensure customer satisfaction.
- Enhanced efficiency by organising medication shelves according to categories and expiry dates.
- Kept pharmacy counter and related areas clean, neat and organised.
Food packer
McCain foods ltd
01.2003 - 04.2005
- Packaged multiple food items to meet company standards.
- Received food items from suppliers, ensuring all received goods met required standards.
- Conducted regular machinery checks for uninterrupted production flow.
- Processed large volumes of produce without compromising on quality standards.
- Ensured quality control for customer satisfaction.
- Prepared orders for dispatch in a timely manner to maintain delivery schedules.
- Maintained cleanliness in work area, improved overall hygiene standards.
- Boxed, piled and stacked finished goods for shipment.
Education
Diploma of Higher Education - BTEC Intermediate Business
Dudley College of Technology
DudleyCertificate of Higher Education - medicine counter assistant
The college of pharmacy practice
WolverhamptonDiploma of Higher Education - Health and social care (Adults) level 2
City of Wolverhampton College
WolverhamptonSkills
- Leadership development
- Performance monitoring
- Staff recruitment and retention
- Quality control standards understanding
- Initiative taking
- Cash handling
- Positive attitude
- Store layout designing
- Sales techniques
- Merchandise control
- Warehouse organisation
- Building client relationships
Affiliations
- I like to spend my free time in the gym, to keep fit and healthy. I also like to spend time with family and friends.
Timeline
General manager
Foundry gym
07.2020 - 05.2026
Customer assistant/Assistant manager
Thornton's chocolate
03.2015 - 03.2020
Mental health support worker
Family care trust ltd
08.2012 - 02.2015
Pharmacy assistant
The co-operative pharmacy
05.2006 - 07.2008
Food packer
McCain foods ltd
01.2003 - 04.2005
Diploma of Higher Education - BTEC Intermediate Business
Dudley College of Technology
Certificate of Higher Education - medicine counter assistant
The college of pharmacy practice
Diploma of Higher Education - Health and social care (Adults) level 2
City of Wolverhampton College