Karen Young
Cuffley
Summary
Accomplished professional with extensive expertise in customer relationship management, contract negotiation and administration, and project management. Demonstrates resilience in high-pressure situations and excels in crisis handling. Proven track record of outstanding customer service, department management, and performance monitoring. Strong leadership skills with a focus on team leadership, cultural awareness, and relationship-building. Adept at interpersonal communication and negotiation, aiming to leverage these skills to drive organisational success.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
41
41
years of professional experience
Work History
Operations Manager
Together Property Management
Enfield, Middlesex
07.2001 - Current
- Lead a team of 16 staff, over various departments to ensure high level of customer service
- Ensure that works are undertaken in accordance with current legislation and companies SLA
- Responsible for complaint handling
- Liaising with company director and external clients to ensure transparent communication and better decision making
- In collaboration with director optimised workflow procedures with strategic planning and team coordination.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Created a collaborative work environment for positive team dynamics.
- Manage high cost major works projects with external RICS surveyors
- Responsible for party wall notices served on clients
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Represents organisation at first Tier tribunal as well as making applications to tribunal when required.
General Manager
Jessgrove Limited
Tottenham, Haringey
03.1992 - 06.2001
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Regularly reviewed stock data, stock control, stock reports and replenishing
- Identified new business opportunities, leading to market expansion.
- Delivered results under pressure to meet tight deadlines.
- Improved staff retention with robust HR policies and procedures.
- Successfully negotiated contracts with suppliers to reduce costs.
- Established a positive work environment which promoted staff morale and productivity.
- Directed day-to-day work of 12 employees and motivated teams to exceed objectives.
- Maintained organisational compliance with applicable legislation and regulations.
- Recruited and managed staff with focus on delivering clear results.
- Established strong rapport with external customers to enhance business credibility.
Stock Controller
Morada Linings
Stamford Hill, Hackney
09.1989 - 03.1992
- Coordinated with sales team to manage high-demand products effectively, minimising out-of-stock situations.
- Troubleshot any issues that arose during the receiving or dispatching of goods efficiently without causing delays.
- Regularly updated inventory records, maintaining accuracy throughout the entire supply chain process.
- Optimised space utilisation in the warehouse by rearranging storage areas as needed while taking into account product turnover rates.
- Scheduled timely delivery of products to ensure steady flow within the supply chain cycle, reducing potential disruptions.
- Ensured health and safety regulations were always adhered to whilst handling stocks in the warehouse.
- Maintained excellent supplier relationships for smooth operations and consistent deliveries.
- Improved stock control systems by diligently conducting inventory audits.
- Monitored stock movement, swiftly addressing any discrepancies or issues identified.
- Managed stock levels for optimal business performance.
- Monitored stock levels to reorder replenishments in good time.
- Filed accurate paperwork for up-to-date records.
Dental Nurse / Receptionist
JPC Patel
Wood Green, Haringey
09.1984 - 03.1992
- Maintained accurate patient records, ensuring meticulous documentation.
- Supported dentists during procedures, resulting in increased efficiency.
- Operated x-ray equipment safely and accurately, producing high-quality images for diagnosis evaluation.
- Collaborated with dental team for smooth clinic operations.
- Took impressions of patients' teeth for study casts, aiding in treatment planning.
- Comforted anxious patients, leading to positive clinic experiences.
- Ensured adequate inventory of dental supplies to prevent operational delays.
- Facilitated patient comfort with empathetic chair-side manner.
- Managed proper sterilisation of dental instruments for optimal hygiene.
Education
Bachelor of Arts - English language and literature
The Open University
Hertford, Hertfordshire 09/2008 - 07/2014
GCSEs - English, maths, science, human biology, history, government and politics, law,
Aylward School
Edmonton, Haringey /1978 - /1985
Skills
- Resilience in high-pressure situations
- Performance monitoring
- Crisis handling
- Customer relationship management
- Contract negotiation and administration
- Customer Service
- Cultural awareness
- Leadership skills
- Interpersonal communication
- Team Leadership
- Project Management
- Outstanding customer service
- Department management
- Negotiation
- Relationship-building
Affiliations
- Cooking
- Reading
- Sailing
- History and visiting cathedrals and historic buildings
Accomplishments
Having decided to return to education after so many years and then achieving my honours degree whilst working full time.
Timeline
Operations Manager
Together Property Management
07.2001 - Current
General Manager
Jessgrove Limited
03.1992 - 06.2001
Stock Controller
Morada Linings
09.1989 - 03.1992
Dental Nurse / Receptionist
JPC Patel
09.1984 - 03.1992
Bachelor of Arts - English language and literature
The Open University
09/2008 - 07/2014
GCSEs - English, maths, science, human biology, history, government and politics, law,
Aylward School
/1978 - /1985
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